Loan Coordinator - US Mortgage

Nightowl Consulting; Philippines; On-site; PHP 223,000 - 391,000; Full time

Job summary

Nightowl Consulting is seeking an organized processing support associate in the Philippines to help manage mortgage loan files from setup through final documentation. You will coordinate with internal teams to ensure accurate filing, timely updates, and readiness for disclosures.

The role requires meticulous record-keeping and proactive follow-up across multiple processing steps. The position involves handling administrative tasks, organizing communications, and assisting with order-outs and

Responsibilities

• Set up and maintain mortgage loan files accurately and efficiently.
• Review and organize loan documentation to ensure files are complete and properly documented.
• Monitor loan milestones and update files as they progress through the processing workflow.
• Move loan milestones to appropriate processing stages as needed.
• Mark files ready for initial disclosure documents when requirements are met.
• Pull USPS information and flood certificates.
• Pull Demotech information as required.
• Complete and maintain file contacts.
• Complete insurance certificate snapshots.
• Complete required processing information for order-out screens.
• Assist with maintaining accurate and up-to-date loan documentation throughout processing.
• Manage and organize the loan coordinator's inbox and calendar.
• Monitor incoming requests, documents, and notifications.
• Prioritize tasks and follow up on outstanding items.
• Maintain accurate records and ensure important deadlines are not missed.
• Provide general administrative support to the mortgage team as needed.

Job description

Loan File Setup & Management

• Set up and maintain mortgage loan files accurately and efficiently.
• Review and organize loan documentation to ensure files are complete and properly documented.
• Complete required file setup notes and maintain accurate loan information.
• Monitor loan milestones and update files as they progress through the processing workflow.
• Move loan milestones to the appropriate processing stages as needed.
• Mark files ready for initial disclosure documents when requirements are met.

Order-Outs & Third-Party Services

• Order and track required third-party services and documentation, including:
  • Title orders
  • WVOE (Written Verification of Employment)
  • VVOE (Verbal Verification of Employment)
  • Master insurance
  • Payoff statements
  • VOR (Verification of Rent)
  • Transcripts
  • Appraisals
  • Inspections
  • EOI (Evidence of Insurance)
  • RCE (Replacement Cost Estimate)
  • Invoices
• Follow up on outstanding orders to ensure timely completion.
• Review received documentation for accuracy and completeness and address discrepancies when necessary.

Junior Processing Support

• Pull USPS information and flood certificates.
• Pull Demotech information as required.
• Complete and maintain file contacts.
• Complete insurance certificate snapshots.
• Complete required processing information for order-out screens.
• Assist with maintaining accurate and up-to-date loan documentation throughout processing.

Administrative Support

• Manage and organize the loan coordinator's inbox and calendar.
• Monitor incoming requests, documents, and notifications.
• Prioritize tasks and follow up on outstanding items.
• Maintain accurate records and ensure important deadlines are not missed.
• Provide general administrative support to the mortgage team as needed.