Loan Consultant Relations Supervisor

Cepat Kredit Financing Inc; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A financial services company in the Philippines is seeking an LC Relations Officer to support and manage relationships with Loan Consultants. The role involves ensuring compliance, performance tracking, and facilitating communications about product updates. Applicants should possess a Bachelor's degree and have 2-3 years of account management experience. Strong leadership and exceptional communication skills are essential for success in this position.

Qualifications

• 2-3 years of account management experience required.
• Proven ability to lead and supervise teams in the financial industry.
• Skilled in motivating team members and fostering collaboration.

Responsibilities

• Provide support and relationship management to Loan Consultants.
• Ensure all LC activities comply with company policies.
• Disseminate product updates and collect feedback for service improvement.

Skills

Team leadership

Conflict resolution

Communication skills

Organizational skills

Education

Bachelor's degree related to the position

Job description

The LC Relations Officer provides direct support and relationship management to assigned Loan Consultants. The role focuses on daily coordination, monitoring of account submissions, and ensuring LC productivity and engagement in line with sales targets.

Key Responsibilities

Relationship Management

• Serve as the main contact point for assigned Trade Relations Associates.
• Provide guidance and assistance in loan processing, documentation, and system usage.
• Build and maintain strong professional relationships to ensure LC satisfaction and retention.

Operational Support and Monitoring

• Ensure all LC activities comply with company policies and loan standards.
• Maintain updated records and reports for performance tracking.

Communication and Coordination

• Disseminate product updates, policy changes, and promotional campaigns to LCs.
• Collect feedback and relay insights to management for service improvement.
• Support logistics and execution during LC training and engagement events.

Performance Improvement Support

• Identify non‑performing LCs and assist in implementing corrective measures.
• Support the Senior LCRO in mentoring new or struggling LCs.
• Assist in monitoring LC incentive programs and reward eligibility.

Job Specifications

Educational Requirement: Bachelors degree related to the position

Work Experience: 2‑3 years of account management

Job Competencies

Management / Leadership

• Proven ability to lead and supervise teams in the financial industry, providing guidance, support, and feedback to ensure high performance.
• Skilled in motivating team members, resolving conflicts, and fostering collaboration to achieve organizational goals.

Functional

• Process‑oriented, organized, strategic decision‑making skills.

Personal

• Presentable and exceptional verbal and written communication skills.