Loan Consultant Relations Manager

Cepat Kredit Financing Inc; Pasig; On-site; PHP 900,000 - 1,100,000; Full time

Job summary

Cepat Kredit Financing Inc in the Philippines seeks a strategic LC Relations Manager to lead the Loan Consultant network. You will shape long-term strategies, identify new channels, and drive engagement, productivity, and retention aligned with sales targets.

The role requires strong leadership, fieldwork willingness, and a data-driven approach to optimize performance across Operations, Credit, and Marketing Teams.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field (Master’s preferred).
• Minimum 3 years of experience in sales channel management, trade relations, or business development.
• Proven experience managing large consultant/agent networks.
• Strong leadership, planning, and stakeholder management skills.
• Data-driven mindset with strong analytical and decision-making capabilities.
• Willing to go on fieldwork.

Responsibilities

• Develop and execute the LC Relations Strategy aligned with company goals.
• Identify new LC acquisition channels, partnerships, and community programs.
• Set KPIs and growth targets for the LC network.
• Design incentive frameworks and engagement programs to improve retention and performance.
• Lead budgeting and resource allocation for the LC Relations unit.
• Coordinate with Operations, Credit, and Marketing to ensure end-to-end LC servicing.
• Ensure compliance with policies and regulations in LC activities.
• Oversee brand consistency in LC communications and engagements.
• Mentor LC Relations Officers and monitor team productivity.

Skills

Leadership

Strategic planning

Stakeholder mgmt

Data-driven

Education

Bachelor's degree in Business/Marketing

Job description

The LC Relations Manager provides strategic leadership in managing the Loan Consultant (LC) network. The role focuses on developing and implementing long-term strategies that enhance LC engagement, productivity, and retention, ensuring alignment with the company’s overall sales and growth objectives.

Strategic Leadership

• Develop and execute the overall LC Relations Strategy, aligned with company goals and lending targets.
• Identify new LC acquisition channels, partnerships, and community-based programs to expand market reach.
• Set performance metrics, KPIs, and growth targets for the LC network.
• Design incentive frameworks, engagement programs, and recognition systems to improve retention and performance.
• Lead business planning, budgeting, and resource allocation for the LC Relations unit.

Collaboration and Oversight

• Coordinate with Operations, Credit, and Marketing teams to ensure smooth loan processing and end-to-end LC servicing.
• Ensure compliance with company policies, lending regulations, and ethical standards in all LC activities.
• Oversee brand consistency and professionalism in LC communications and public engagements.

Performance Management & Reporting

• Review performance data, analyze trends, and recommend process improvements to optimize LC productivity.
• Present periodic reports and strategic recommendations to the Division Head and Executive Management.

Team Leadership & Development

• Lead, mentor, and coach LC Relations Officers (including Senior LCRO) to ensure consistent performance and professional growth.
• Set clear KPIs and monitor team productivity, providing feedback and training as needed.
• Foster a culture of collaboration, accountability, and continuous improvement within the team.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field (Master’s degree preferred).
• Minimum of 3 years of experience in sales channel management, trade relations, or business development.
• Proven experience in managing large consultant or agent networks.
• Strong leadership, planning, and stakeholder management skills.
• Data-driven mindset with strong analytical and decision-making capabilities.
• Willing to go on fieldwork.