LMS Technical Support Specialist (Tier 2)

LRN Corporation; Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

LRN Corporation is seeking a Technical Support Associate in the Philippines to help customers resolve issues related to our LMS platform. You will respond to inquiries via phone, email, or chat, striving to meet SLA/KPI targets with professionalism and courtesy.

You will provide Tier 2 support in English using Zendesk, build product knowledge, troubleshoot escalated cases, and collaborate with teammates to ensure timely resolutions and accurate documentation for future reference.

Qualifications

• Bachelor’s degree or graduate preferred.

Responsibilities

• Handle customer inquiries via phone, email, or chat regarding technical issues related to the LMS platform.
• Provide Tier 2 level support in English using Zendesk and manage calls via the customer service line.
• Investigate inquiries, confirm customer expectations, escalate when needed, and document outcomes.

Job description

LRN Corporation is seeking a Technical Support Associate in the Philippines to help customers resolve issues related to our LMS platform. You will respond to inquiries via phone, email, or chat, striving to meet SLA/KPI targets with professionalism and courtesy.

You will provide Tier 2 support in English using Zendesk, build product knowledge, troubleshoot escalated cases, and collaborate with teammates to ensure timely resolutions and accurate documentation for future reference.