Japanese Enterprise Technical Support Specialist (SaaS)

Lrn-Corporation; Philippines; On-site; PHP 360,000 - 560,000; Full time

Job summary

LRN is seeking a Japanese Technical Support Associate in the Philippines to empower customers with our proprietary applications. You will handle campaigns, reports, data management, and customization while ensuring clear communication with both internal and external stakeholders.

The role requires 3–4 years in a customer-facing support environment, strong Japanese and English skills, and familiarity with HTML/CSS and Learning Management Systems.

Qualifications

• Bachelor’s degree required.
• 3–4 years of L2/L3 customer-facing experience in an application support environment.
• Proficient in Japanese (written and spoken) – mandatory.
• Excellent English communication skills.
• Experience supporting enterprise customers based in US/Europe.
• Familiarity with HTML and CSS.
• Familiarity with Learning Management Systems.
• Excel proficiency and CSV handling.

Responsibilities

• Provide support to internal and external customers on LRN’s proprietary applications (campaign setup, emails, reporting, user data management, customization).
• Keep stakeholders updated on tickets, requests, projects, issues, and changes.
• Update tracking and reporting systems to measure group statistics.
• Manage customer expectations and avoid overpromising capabilities.
• Escalate capability-related issues as needed.
• Act as internal advocate for field personnel and customers; prioritize requests by impact.
• Prepare and present product information to help customers understand system capabilities.
• Maintain quality across all customer-related work.

Skills

Japanese language

English communication

Multitasking

Customer-facing experience

Education

Bachelor’s Degree

Tools

HTML

CSS

HTML/CSS

Learning Management Systems

Microsoft Excel

Job description

LRN is seeking a Japanese Technical Support Associate in the Philippines to empower customers with our proprietary applications. You will handle campaigns, reports, data management, and customization while ensuring clear communication with both internal and external stakeholders.

The role requires 3–4 years in a customer-facing support environment, strong Japanese and English skills, and familiarity with HTML/CSS and Learning Management Systems.