Enterprise Japanese Tech Support Specialist

LRN Corporation; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

LRN Corporation in the Philippines seeks a Japanese Technical Support Associate to support enterprise customers using LRN's proprietary applications. You will handle campaign setup, system reports, data management, and user support, working with US and Europe clients.

Strong Japanese language skills and excellent English communication are mandatory, with a focus on quality, accuracy, and customer satisfaction.

Qualifications

• Bachelor's Degree, 3-4 years in a customer-facing role in application support.
• Proficient in Japanese (written and spoken) with excellent English communication.
• Extensive experience supporting enterprise customers in US/Europe.
• Familiarity with HTML and CSS.
• Familiarity with Learning Management Systems; proficient in Excel and CSV handling.

Responsibilities

• Provide support to internal and external customers on LRN's proprietary applications (functions include: campaign setup, system generated e-mails, system reporting, user data management, and customization).
• Use defined systems to keep stakeholders updated on ticket/status of requests, projects, issues, and changes.
• Update tracking/reporting systems so group statistics can be measured and managed.

Skills

Japanese language (written & spoken)

English communication

Customer facing

Analytical thinking

Multitasking

Education

Bachelor's Degree

Tools

HTML

CSS

Learning Management Systems

Excel

CSV handling

Job description

LRN Corporation in the Philippines seeks a Japanese Technical Support Associate to support enterprise customers using LRN's proprietary applications. You will handle campaign setup, system reports, data management, and user support, working with US and Europe clients.

Strong Japanese language skills and excellent English communication are mandatory, with a focus on quality, accuracy, and customer satisfaction.