Live Seller Team Leader - Drive Sales & Service Excellence

Shop Buildmate; Valenzuela; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Company Christmas gift

Employee discount

Paid training

Promotion to permanent employee

Job summary

Shop Buildmate is seeking a Team Leader to guide CSR agents and Live Sellers toward targets while delivering excellent customer service. You will oversee live sales performance, address customer needs, and drive process improvements to boost efficiency and team effectiveness.

The role requires leadership experience in customer service or sales, familiarity with live-streaming platforms, and knowledge of customer service software.

Qualifications

• Leads teams to meet targets and maintain service quality.
• Familiar with live-streaming platforms (Facebook Live, Instagram Live, etc.).
• Experience with live sales platforms and customer service software.
• Experience in e-commerce or online sales is a plus.
• High school diploma required; bachelor’s degree preferred.

Responsibilities

• Manage and motivate CSR agents and Live Sellers to hit targets.
• Resolve escalated customer concerns.
• Support live sales performance and address customer needs.
• Implement process improvements to boost efficiency and team effectiveness.

Skills

Leadership experience

Live-streaming familiarity

Customer service software

E-commerce knowledge

Education

High school diploma

Bachelor’s degree preferred

Tools

Live selling platforms

CRM software

Job description

Shop Buildmate is seeking a Team Leader to guide CSR agents and Live Sellers toward targets while delivering excellent customer service. You will oversee live sales performance, address customer needs, and drive process improvements to boost efficiency and team effectiveness.

The role requires leadership experience in customer service or sales, familiarity with live-streaming platforms, and knowledge of customer service software.