Live Game Player Support Specialist

Amber; Manila; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Training programs

Job summary

Amber in Manila is hiring a Player Support agent to assist Live game players with account settings, gameplay questions, purchases, and basic troubleshooting. You will engage with the community and gather feedback while upholding our culture of service excellence.

The role requires Vietnamese and English fluency, a customer service background (1+ year), and comfort with fast-paced change. You will work with friendly teammates to deliver empathetic, high-quality support and help improve the player

Qualifications

• Native level fluency in Vietnamese (written and spoken).
• High fluency in English (written and spoken).
• Excellent written and verbal communication skills.
• At least 1 year of working experience in customer service, player support, or contact center.
• Hands-on experience with contact center processes, tools, and multilingual support.
• Innovative and passionate about delivering the best user experiences possible.
• Ability to diagnose and solve problems with varying complexity, using multiple tools or knowledge bases. Must be experienced and comfortable with working in a fast-paced environment and dealing with constant change.
• Video games knowledge.
• Technical support experience in a customer-focused role is preferred, but not essential.

Responsibilities

• Provide support and answer inquiries for Live Players.
• Gather relevant data from the players, understand the root cause, and offer personalized solutions.
• Constantly keeping yourself updated in terms of game/features/design/procedural changes.
• Be in tune with the project’s productivity and quality targets.
• Carefully check the backlog and report negative trends as soon as possible.
• Maintain healthy KPI results on a daily/weekly/monthly basis.

Skills

Vietnamese

English

Customer service

Multilingual support

Communication skills

Problem solving

Video games knowledge

Technical support

Tools

Contact center tools

Job description

Amber in Manila is hiring a Player Support agent to assist Live game players with account settings, gameplay questions, purchases, and basic troubleshooting. You will engage with the community and gather feedback while upholding our culture of service excellence.

The role requires Vietnamese and English fluency, a customer service background (1+ year), and comfort with fast-paced change. You will work with friendly teammates to deliver empathetic, high-quality support and help improve the player