Bilingual Live Game Support Agent (English/Chinese)

Amber Studio; Manila; Hybrid; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Training programs

Friendly work environment

Competitive salary

Great colleagues

Team support

Career development

Job summary

Amber Studio in Manila is seeking a Customer Support Agent with English and Chinese to assist Live game players with account settings, gameplay, and purchases. You will diagnose issues, provide personalized solutions, and stay updated on game changes. You’ll work closely with the community and strive for excellent user experiences.

The role requires native/fluent Chinese (Traditional and Simplified) and strong English, plus 1+ year in customer service. A dynamic, multicultural team awaits.

Qualifications

• Fluent in written and spoken Chinese (Traditional and Simplified) and English.
• 1+ year experience in customer service or player support.
• Experience with contact center processes and multilingual support.
• Strong communication and problem-solving skills.
• Passion for video games and delivering great user experiences.

Responsibilities

• Provide support and answer inquiries for Live Players.
• Gather relevant data from players, diagnose root causes, and offer solutions.
• Stay updated on game features, design, and procedural changes.
• Maintain KPIs and report negative trends promptly.
• Collaborate with team to ensure high-quality player experience.

Skills

Chinese (Traditional)

Chinese (Simplified)

English communication

Customer service experience

Multilingual support

Problem solving

Contact center experience

Video game knowledge

Tools

Helpshift

Slack

Zoom

MS Office

Job description

Amber Studio in Manila is seeking a Customer Support Agent with English and Chinese to assist Live game players with account settings, gameplay, and purchases. You will diagnose issues, provide personalized solutions, and stay updated on game changes. You’ll work closely with the community and strive for excellent user experiences.

The role requires native/fluent Chinese (Traditional and Simplified) and strong English, plus 1+ year in customer service. A dynamic, multicultural team awaits.