Live Chat Support Specialist — Energy Services

HelloConnect, Inc.; Metro Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

HelloConnect, Inc. in Metro Manila is seeking a proactive Live Chat Support Agent to handle customer inquiries, billing questions, and switching processes via Intercom.

You will be the first point of contact, delivering fast, clear, and friendly assistance to maintain SLAs and customer satisfaction. Strong English at C1, prior live chat experience, and the ability to multitask across multiple chats are essential.

Qualifications

• Experience in customer service, preferably live chat.
• Familiarity with Intercom is a plus.
• Strong English language skills at C1.
• Ability to handle multiple chats efficiently.
• Experience coordinating with support teams for complex cases.

Responsibilities

• Be the first point of contact for customers in live chat.
• Respond quickly, politely, and with a solution-oriented mindset to meet SLAs.
• Assist customers with general inquiries, the switching process, invoices, and meter readings.
• Find pragmatic solutions for complex cases by coordinating with the 2nd Level Support team.
• Develop an understanding of the energy industry topics and products.

Skills

Customer service

Live chat

Multitasking

English C1

Proactive approach

Tools

Intercom

Job description

HelloConnect, Inc. in Metro Manila is seeking a proactive Live Chat Support Agent to handle customer inquiries, billing questions, and switching processes via Intercom.

You will be the first point of contact, delivering fast, clear, and friendly assistance to maintain SLAs and customer satisfaction. Strong English at C1, prior live chat experience, and the ability to multitask across multiple chats are essential.