Hybrid Energy Customer Support Associate

Accenture; Quezon City; Hybrid; PHP 391,000 - 670,000; Full time

Job summary

Accenture in Manila is seeking a Customer Service New Associate to provide frontline support for energy customers via phone and email in a hybrid work setup.

You will handle inquiries across billing, service provisioning and account updates, aiming for first-contact resolution while upholding company policies and regulatory requirements.

No prior experience required; a friendly, clear communication style and the ability to learn quickly are essential to succeed in this busy care role.

Qualifications

• Standard Voice Profile.
• No experience required.

Responsibilities

• Provide end-to-end customer service by phone and email.
• Advocate for Accenture Energy services with a focus on first-contact resolution.
• Handle billing, payments, and account updates as needed.
• Assist customers with onboarding and service inquiries across energy products.
• Identify opportunities to improve customer experience and process efficiency.
• Maintain accurate records and update customer details in the system.

Skills

Standard Voice Profile

Job description

Accenture in Manila is seeking a Customer Service New Associate to provide frontline support for energy customers via phone and email in a hybrid work setup.

You will handle inquiries across billing, service provisioning and account updates, aiming for first-contact resolution while upholding company policies and regulatory requirements.

No prior experience required; a friendly, clear communication style and the ability to learn quickly are essential to succeed in this busy care role.