Life Insurance BPO Team Lead - Drive Service Excellence

DXC Technology Morocco; Taguig; On-site; PHP 781,000 - 1,228,000; Full time

Benefits offered by this job

Competitive compensation

Professional growth opportunities

Collaborative workplace

Job summary

DXC Technology Philippines in Taguig is seeking a BPO Team Lead - Life Insurance to lead a customer service team delivering Life Insurance processes and transactions.

The role focuses on ensuring accuracy, quality, and timely delivery while mentoring new hires and coordinating with senior analysts and managers. Flexible shifts, strong communication, and data-driven decision making are valued in this full-time position.

Qualifications

• Proven experience as Team Lead handling Life and Annuity Insurance.
• Minimum 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role.
• Must have at least 2 years people management experience.
• Strong written and verbal communications skills.
• Preferably college graduate of any 4 year course (educational degree not required).
• Proficiencies in business process management and optimization.

Responsibilities

• Execute and monitor business process transactions, focusing on accuracy and efficiency.
• Contribute to process improvements, data analysis, and reporting.
• Collaborate with senior analysts, managers, and other team members.
• Identify and troubleshoot process bottlenecks and errors.
• Ensure compliance with established quality standards.
• Provide insights for enhancing process performance.
• Analyze and interpret data to support decision-making.
• Assist in developing and documenting process guidelines.
• Accountable for the overall service delivery and performance of the team
• SME and responsible for the day-to- day management of a team of Customer Service Representatives
• Effectively communicate business expectations, provide updates, and ensuring the team is well equipped to delivery excellent service to customers by providing training and mentoring
• Creating and maintaining reports to validate team's activities
• A partner of Quality and Operations Team in monitoring the team's service delivery
• Expertise in Performance/Client Management

Skills

Team leadership

Life Insurance

People management

Flexible hours

Education

4-year college degree preferred

Tools

Business Process Management

Job description

DXC Technology Philippines in Taguig is seeking a BPO Team Lead - Life Insurance to lead a customer service team delivering Life Insurance processes and transactions.

The role focuses on ensuring accuracy, quality, and timely delivery while mentoring new hires and coordinating with senior analysts and managers. Flexible shifts, strong communication, and data-driven decision making are valued in this full-time position.