Bilingual Life Insurance Support Specialist

DXC Technology Inc.

Taguig

On-site

PHP 480,000 - 720,000

Full time

13 days ago

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Benefits offered by this job

Health Insurance

Life Insurance

Vacation days

Sick Leave

Training opportunities

Job summary

DXC Technology Inc. in the Philippines is seeking a French bilingual Customer Service Representative to support Life Insurance operations. You will handle inquiries in French and English, process requests, and document transactions to ensure a positive customer experience.

The role requires at least 1 year in Life Insurance support, strong communication, and the ability to multitask across systems. The company offers health and life insurance benefits, paid leave, and training opportunities to

Qualifications

Fluent in French and English (written and verbal).
Minimum of 1 year of experience supporting Life Insurance products and/or policy administration.
Strong understanding of Life Insurance servicing processes.
Experience working in customer service, contact center, client service, or insurance operations environment.

Responsibilities

Respond to inbound customer inquiries from Life Insurance policyholders, advisors, and providers in French and English.
Conduct outbound calls and customer follow-up activities as required.
Provide accurate information regarding policies, products, and services.
Research and resolve customer concerns while determining appropriate escalation paths when necessary.
Process customer requests and maintain accurate records within company systems.
Document customer interactions, inquiries, and resolutions in accordance with established procedures.
Meet service level, quality, productivity, compliance, and customer satisfaction goals.
Participate in training, coaching, and continuous improvement initiatives.
Adhere to all client, regulatory, privacy, security, and company requirements.