BPO Team Lead - Life Insurance

DXC Technology Company; Pateros; On-site; PHP 800,000 - 1,400,000; Full time

Job summary

DXC Technology is hiring a BPO Team Lead for Life Insurance in Manila. The role focuses on leading a team, ensuring quality service, and driving process improvements in life insurance operations.

The candidate will mentor staff, manage performance, and coordinate with Quality and Operations to meet targets. Flexibility for shifts and a collaborative workplace are offered.

Qualifications

• Experience leading teams in Life and Annuity insurance processes.
• Minimum 2 years in a similar leadership role.
• Strong people management experience required.

Responsibilities

• Execute and monitor business process transactions with accuracy and efficiency.
• Contribute to process improvements, data analysis, and reporting.
• Collaborate with senior analysts, managers, and team members to meet targets.
• Identify and troubleshoot process bottlenecks and errors.
• Ensure compliance with quality standards and procedures.
• Provide insights to enhance process performance and decision-making.
• Develop and document process guidelines and training materials.
• Lead the team to deliver consistent customer service outcomes.

Skills

Team Leadership

Life Insurance

Data Analysis

Process Improvement

Communication Skills

Education

Bachelor's degree

Tools

Reporting tools

Job description

Job Description:

Your Next Big Career Move Starts at DXC Technology

We’re Hiring: BPO Team Lead - Life Insurance

Location: DXC Manila IPC McKinley Hill, Taguig CityEmployment Type: Full Time

At DXC, we build strong connections, embrace innovation, and empower our people to grow. We’re looking for a BPO Team Lead - Life Insurance who is motivated, skilled, and eager to contribute to meaningful projects.

Key Responsibilities

• Execute and monitor business process transactions, focusing on accuracy and efficiency.
• Contribute to process improvements, data analysis, and reporting.
• Collaborate with senior analysts, managers, and other team members.
• Identify and troubleshoot process bottlenecks and errors.
• Ensure compliance with established quality standards.
• Provide insights for enhancing process performance.
• Analyze and interpret data to support decision-making.
• Assist in developing and documenting process guidelines.

• Accountable for the overall service delivery and performance of the team
• SME and responsible for the day-to- day management of a team of Customer Service Representatives
• Effectively communicate business expectations, provide updates, and ensuring the team is well equipped to delivery excellent service to customers by providing training and mentoring
• Creating and maintaining reports to validate team's activities
• A partner of Quality and Operations Team in monitoring the team's service delivery
• Expertise in Performance/Client Management

Qualifications

• Proven experience as Team Lead handling Life and Annuity Insurance in business process transactions industry.
• Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role
• Must have at least 2 years people management experience
• Experience in managing Life Insurance products, services and operations for at least 2 years
• Strong Life insurance product, services and process understanding and background
• Flexible working hours- ability to work in shifts and adapt to new demand; Multitasker
• Must have excellent written and verbal communication skills
• Preferably college graduate of any 4 year course (educational degree not required)
• Proficiencies in business process management and optimization.
• A continuous learner that stays abreast with industry knowledge and technology

What We Offer

• Competitive compensation and benefits
• Professional growth opportunities
• A collaborative and inclusive workplace

About DXC:

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more ondxc.com.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.