Licensing Operations Specialist

Insight Enterprises; Pasig; Hybrid; PHP 480,000 - 720,000; Full time

Job summary

Insight Enterprises in Pasig, Philippines seeks a Licensing Operations Specialist to support Microsoft licensing operations and quoting activities. The role collaborates with Software Advisors and Licensing Consultants, handling onboarding of enrollments, renewals, and related ticketing.

The candidate should have a Bachelor's degree, experience with MS Licensing, and be prepared for a night shift. Strong English communication and multitasking are essential, with a willingness to work from

Qualifications

• Bachelor's degree from a four-year college or university is required.
• Experience in supporting customer contracts and Microsoft Licensing is preferred.
• Able to work night shift and adapt to changing requirements.
• Strong written and verbal English communications skills and ability to manage multiple priorities.

Responsibilities

• Support quoting requests in Insight systems (training provided).
• Respond to questions on operational practices of Microsoft products.
• Process MILO/MSLS notifications, MLS requests, and POSS tickets.
• Route emails to the correct team member based on content.
• Communicate with SLCs/SA's or Sales on current opportunities.
• Maintain documentation in SharePoint/Teams with proper filing.

Skills

Customer service

Microsoft Licensing

English communication

Multi-tasking

Team collaboration

Education

Bachelor's degree

Tools

SharePoint

Teams

POSS Tickets

Job description

Requisition Number: 106408Licensing Operations SpecialistLocation: The role will be a hybrid position located in Pasig, Philippines.Insight at a Glance14,000+ engaged teammates globally#20 on Fortune’s World's Best Workplaces list$9.2 billion in revenueReceived 35+ industry and partner awards in the past year$1.4M+ total charitable contributions in 2023 by Insight globallyNow is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.About the roleInsight is looking for a Licensing Operations Specialist to join our growing team. This position works closely with their Software Advisors and Software Licensing Consultants supporting them by handling the day-to-day tasks which may include: requesting current contract documents and uploading them to the SharePoint site, quote requests and creation, requesting Microsoft Licensing Statements, handling the pro-active on boarding of new Microsoft Enrollments and Enrollment renewals & submitting POSS tickets. This position would need to have a granular understanding of specific Microsoft licensing programs and the nuisances within them. Additional training will be provided.As a Licensing Operations Specialist you will:Supporting Quoting requests on Insight systems (training provided)Responding to minor questions related to the operational practices of Microsoft productsMILO Notifications, MLS requests, POSS Tickets and other portal requests support.Quotes support for net new opportunities, subscriptions modifications, and renewalsRouting email traffic to the appropriate team member based on email contentProcessing orders and ensuring that proper documentation is in place prior to doing soCommunicating with SLC’s and SA’s or Sales team on current opportunities/activities as engagedMaintaining document organization and support inside of SharePoint/Teams Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your careerWhat we’re looking forBachelor's degree (B. A.) from a four-year college or universityExperiencing in supporting customer contracts and Microsoft Licensing, preferredAmenable to work on a NIGHT SHIFT scheduleMust work at Insight Office once Covid restrictions are lifted.Customer service or support background is also desired.Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectivesStrong written and verbal English communications skillsAble to successfully manage multiple priorities What you can expectWe’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.Join us today, your ambITious journey starts here.Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.About InsightToday, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.comFounded in 1988 in Tempe, Arizona11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions for organizations across the globe$8.3 billion in revenue in 2020Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the YearRanked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to WorkToday's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.comInsight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.