Client Operations Specialist

Insight; Metro Manila; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Freedom to work from another location

HMO on Day 1 with 2 free dependents

Job summary

Insight is seeking a Client Operations Specialist in Pasig, Philippines. This hybrid role focuses on supporting pre-sales activities for an assigned group of accounts, including quoting, catalog maintenance, renewals under $25K, and account documentation.

You will collaborate with pre-sales teams to address client needs and maintain accurate notes across systems. The role requires a Bachelor's degree or equivalent experience, at least 1 year in customer service, and excellent English

Qualifications

• Bachelor's degree (B. A.) from four-year college or university; or one to five years related experience and/or training; or equivalent combination of education and experience.
• Minimum of 1 year of experience in customer service or a related field, with a proven track record of managing complex client relationships.
• Strong English language competency and ability to effectively present information and respond to questions from groups of managers, clients, and other teammates.
• Strengths should include high attention to detail, active listening, asking great questions, effective communication, and efficiency.

Responsibilities

• Partner closely with pre-sales teams to understand client needs and provide prompt, accurate responses.
• Lead client-support tasks including simple catalogue maintenance and simple quoting, renewals under $25K, part creation, and maintenance of client data.
• Maintain account documentation, ensuring all client interactions are tracked within templates and engagement portals.

Skills

English communication

Attention to detail

Active listening

Communication skills

Questioning skills

Education

Bachelor's degree

Job description

• #20on Fortune’s World'sBest Workplaces™ list

Client Operations Specialist

Company : Insight Job Type : Full Time Pasig, Ncr

Job Description - Client Operations Specialist

Requisition Number: 103251

Client Operations Specialist

Location: This is a hybrid opportunity. Our office is located at 10F-11F Robinsons Cyber Omega Building, Pearl Drive, Ortigas Center, Pasig City 1605.

Insightat a Glance

• 14,000+ engaged teammates globally
• Certified GPTW (Great Place to Work)
• #20on Fortune’s World'sBest Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As aFortune 500 Solutions Integratorwith deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Client Operations Specialist, you’ll be responsible for handling simple to moderately complex pre-sales activities for an assigned group of accounts. Your role is to assist with quoting, catalog maintenance, renewals, special costing, account management, and account documentation. Along the way, you will get to:

• Partner closely with your assigned pre-sales teams to fully understand and address the needs of each client. You will organize and prioritize incoming account-related requests, providing prompt andaccurateresponses. This requires collaborating with various departments andmaintainingcomprehensive account notes.
• Take a leadership roleforclient-supportingtasksincludingsimple catalogue maintenance,simplequoting, renewals under $25K, part creation, special costing,maintenance of client data, and form-based activities.
• Maintain account documentation, ensuring that all client interactions are tracked within our standardized templates and engagement portals.
• Be AmbITious:This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Bachelor's degree (B. A.) from four-year college or university; or one to five years related experience and/or training; or equivalent combination of education and experience.

• Minimum of 1 year of experience in customer service or a related field, with a proventrack recordof managing complex client relationships.

• Strong English language competency and ability to effectively present information and respond to questions from groups of managers, clients, and other teammates.

• Strengths should include high attention to detail, active listening, asking great questions, effective communication,andefficiency.

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight.Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• HMO on Day 1 with 2 free dependent.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here .

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight IntelligentTechnology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409on theFortune 500, #15on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

Today's talent leadstomorrow's success. Learn about careers at Insight: jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.