Licensing Operations Specialist

Insight; Manila; Hybrid; PHP 360,000 - 720,000; Full time

Benefits offered by this job

Hybrid work model

Remote work up to 30 days per year

Job summary

Insight is seeking a Licensing Operations Specialist in Pasig, Philippines, working in a hybrid model with the Software Advisors and Licensing Consultants. The role involves handling day-to-day licensing tasks, contract documents, onboarding of Microsoft enrollments, and renewal processes, with training provided.

Ideal candidates have a Bachelor's degree, experience with Microsoft Licensing, and strong English communication.

Qualifications

• Bachelor's degree (B.A.) from a four-year college or university.
• Experience in supporting customer contracts and Microsoft Licensing preferred.
• Amenable to work on a NIGHT SHIFT schedule.
• Must work at Insight Office once Covid restrictions are lifted.
• Customer service or support background is also desired.
• Able to thrive in an environment with changing requirements and objectives.
• Strong written and verbal English communications skills.
• Able to manage multiple priorities.

Responsibilities

• Supporting Quoting requests on Insight systems (training provided).
• Responding to minor questions related to the operational practices of Microsoft products.
• MILO Notifications, MLS requests, POSS Tickets and other portal requests support.
• Quotes support for net new opportunities, subscriptions modifications, and renewals.
• Routing email traffic to the appropriate team member based on email content.
• Processing orders and ensuring documentation is in place prior to processing.
• Communicating with SLCs and SAs or Sales team on current opportunities/activities.
• Maintaining document organization inside SharePoint/Teams.
• Be AmbITious: pursue opportunities to upskill and advance within Insight.

Skills

Customer service

Multitasking

English proficiency

Documentation

Education

Bachelor's degree

Tools

SharePoint

Microsoft Teams

Job description

Licensing Operations Specialist

Pasig, PH

Requisition Number: 106408

Location: The role will be a hybrid position located in Pasig, Philippines.

Insight at a Glance

• 14,000+ engaged teammates globally
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people‑first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

Insight is looking for a Licensing Operations Specialist to join our growing team. This position works closely with their Software Advisors and Software Licensing Consultants supporting them by handling the day-to-day tasks which may include: requesting current contract documents and uploading them to the SharePoint site, quote requests and creation, requesting Microsoft Licensing Statements, handling the pro‑active on boarding of new Microsoft Enrollments and Enrollment renewals & submitting POSS tickets. This position would need to have a granular understanding of specific Microsoft licensing programs and the nuisances within them. Additional training will be provided.

As a Licensing Operations Specialist you will:

• Supporting Quoting requests on Insight systems (training provided)
• Responding to minor questions related to the operational practices of Microsoft products
• MILO Notifications, MLS requests, POSS Tickets and other portal requests support.
• Quotes support for net new opportunities, subscriptions modifications, and renewals
• Routing email traffic to the appropriate team member based on email content
• Processing orders and ensuring that proper documentation is in place prior to doing so
• Communicating with SLC’s and SA’s or Sales team on current opportunities/activities as engaged
• Maintaining document organization and support inside of SharePoint/Teams
• Be AmbITious:This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career

What we’re looking for

• Bachelor's degree (B. A.) from a four-year college or university
• Experiencing in supporting customer contracts and Microsoft Licensing, preferred
• Amenable to work on a NIGHT SHIFT schedule
• Must work at Insight Office once Covid restrictions are lifted.
• Customer service or support background is also desired.
• Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives
• Strong written and verbal English communications skills
• Able to successfully manage multiple priorities

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight.Some of our benefits include:

• Freedom to work from another location—even an international destination for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight IntelligentTechnology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19countries providing Insight Intelligent Technology Solutions for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409on theFortune 500, #15on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

Today's talent leads to tomorrow's success. Learn about careers at Insight: jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

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