Level Up Your Career! Financial Blended Chat – TTEC Lipa | Up to ₱26K Package

TTEC Customer Care Management Philippines Inc; Lipa; On-site; PHP 248,000 - 331,000; Full time

Job summary

TTEC Customer Care Management Philippines Inc in Lipa is seeking a Chat Customer Service Representative to handle customer inquiries via chat, text, email and social platforms onsite in Lipa. You will resolve issues with written communication and provide clear product information with empathy.

The role requires at least a high school diploma and a minimum of 6 months of BPO experience or related lending/finance exposure.

Qualifications

• High school graduate (old curriculum) is required.
• At least 6 months BPO experience or 6 months lending/financial services experience.
• Recognize, apply and explain product or service knowledge.
• Basic computer skills are required.

Responsibilities

• Answer incoming communications from customers.
• Resolve issues using written communication only.
• Provide helpful and accurate information to customers in a timely manner.

Skills

Written communication

Customer service

Computer literacy

Education

High school diploma or equivalent

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Chat Customer Service Representative working onsite in Lipa, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You'll Do

Do you have a passion for helping others and giving them peace of mind In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging, as well as other nonverbal platforms. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers
• Connect and resolve issues with customers using written communication only

What You Bring to the Role

• At least Highschool graduate (old curriculum)
• At least 6 months BPO experience or 6 months experience in lending and financial services or graduate of any finance related courses
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives