Lending Support Officer

Vault Outsourcing OPC; Philippines; On-site; PHP 280,000 - 380,000; Full time

Job summary

Vault Outsourcing OPC is seeking a detail-oriented Loan Support Officer to join our growing BPO team in the banking and financial services space. You will review bank statements, credit reports, and financial documents, identify risks, and support lending decisions with thorough analysis.

The ideal candidate has strong analytical skills, attention to detail, sound judgment, and the ability to learn. Experience in financial services or credit operations is a plus.

Qualifications

• Strong analytical and problem-solving skills
• Exceptional attention to detail and accuracy
• Comfortable reviewing and interpreting financial information
• Ability to identify discrepancies, unusual activity, or risks
• Sound judgment and confidence in decision making within guidelines
• Strong numerical and data interpretation skills
• Ability to follow detailed processes, policies, and procedures
• Willingness to learn and develop a career in credit and lending
• Adaptable to changing environments
• Strong written and verbal English communication skills

Responsibilities

• Review and analyze bank statements, credit reports, financial documents, and other relevant information
• Identify discrepancies, trends, risks, and key information to support lending decisions
• Make recommendations on commercial lending applications based on guidelines
• Assess drawdown requests for Lines of Credit and ensure they meet conditions
• Review variations to existing credit decisions within authority
• Ensure accuracy and completeness of information and documentation
• Escalate complex cases, risks, or exceptions when required
• Collaborate with Credit Operations, Sales, and other teams
• Maintain records and provide timely updates on applications and requests
• Learn and develop knowledge of commercial lending and financial analysis

Skills

Analytical thinking

Attention to detail

English communication

Decision making

Learning mindset

Job description

Are you an analytical and detail-oriented BPO professional looking to build a career in banking, credit, lending, or financial services?

We are looking for a Loan Support Officer to join our growing team. This is a great opportunity for candidates with experience in BPO, banking, financial services, collections, loans, mortgage processing, fraud, risk, quality assurance, or back-office operations who are eager to transition into commercial lending.

You don't need to have direct commercial lending experience—we're looking for someone with strong analytical skills, attention to detail, sound judgment, and the ability to learn.

What You'll Do

• Review and analyze bank statements, credit reports, financial documents, and other relevant information
• Identify discrepancies, trends, risks, and key information to support lending decisions
• Make recommendations on commercial lending applications based on established guidelines and processes
• Assess drawdown requests for Lines of Credit and determine whether requests meet approved conditions
• Review allowable variations to existing credit decisions within delegated authority
• Ensure all information and documentation is accurate, complete, and compliant with internal procedures
• Escalate complex cases, risks, or exceptions when required
• Work closely with Credit Operations, Sales, and other internal teams
• Maintain accurate records and provide timely updates on applications and requests
• Learn and develop knowledge of commercial lending, credit assessment, and financial analysis

What We're Looking For

We welcome candidates from a range of BPO and financial services backgrounds. You may be a strong fit if you have experience in:

• Banking or financial services
• Credit or lending operations
• Loan or mortgage processing
• Collections or recoveries
• Credit card or account servicing
• Fraud, risk, KYC, AML, or compliance
• Financial operations or back-office processing
• Quality Assurance or Quality Control
• Accounts Receivable, payments, or transaction processing

Qualifications

• Strong analytical and problem-solving skills
• Exceptional attention to detail and accuracy
• Comfortable reviewing and interpreting financial or account-related information
• Ability to identify discrepancies, unusual activity, or potential risks
• Sound judgment and confidence in making decisions within established guidelines
• Strong numerical and data interpretation skills
• Ability to follow detailed processes, policies, and procedures
• Willingness to learn and develop a career in credit and commercial lending
• Adaptable and comfortable working in a changing environment
• Strong written and verbal English communication skills
• Ability to work effectively with different internal stakeholders

Why Consider This Opportunity?

This role offers an opportunity to move beyond traditional BPO work and develop specialized experience in:

• Commercial lending
• Credit assessment
• Financial analysis
• Loan and credit operations

If you're someone who enjoys analyzing information, solving problems, working with numbers, and making well-informed decisions, we'd love to hear from you.