Operation Specialist

Fidelis Information Technology Corp; Carmona; On-site; PHP 250,000 - 420,000; Full time

Job summary

Fidelis Information Technology Corp in Cavite is seeking an Operations Specialist to manage daily collections and lending operations, ensuring accuracy in posting, reconciliation, and reporting.

You will coordinate with collection teams, monitor KPIs, and maintain compliant records while supporting loan processing and account maintenance in a fast-paced environment.

Qualifications

• 2–3 years of experience in Operations, Collections, Loan Processing, or Account Management in lending/financing.
• Knowledge of collection processes, loan accounts, delinquency monitoring, and payment reconciliation.
• Experience in preparing operational and collection reports.
• Proficient in Excel with data tracking and report preparation.
• Strong analytical, detail-oriented, and coordination skills.

Responsibilities

• Monitor and manage daily collections and repayment activities.
• Track borrowers’ balances, due dates, and delinquent accounts.
• Coordinate with collection agents on performance and status.
• Prepare daily, weekly, monthly collection and operational reports.
• Monitor collection efficiency, recovery rates, and KPIs.
• Investigate and resolve payment discrepancies and posting issues.
• Coordinate with Finance for validation, reconciliation, and recording.
• Maintain accurate borrower and collection records in the system.
• Assist in improving collection processes, workflows, and controls.
• Ensure compliance with policies and lending regulations.
• Handle escalated borrower concerns and coordinate resolutions.
• Provide operational support for loan processing and account maintenance.

Skills

Excel proficiency

Analytical thinking

Communication skills

Attention to detail

Multi-tasking

KPI tracking

Problem solving

Tools

CRM system

Lending platform

Job description

Key Responsibilities – Operations Specialist (Collections/Lending Company)

• Monitor and manage daily collections and repayment activities.

• Track borrowers’ outstanding balances, due dates, and delinquent accounts.

• Coordinate with collection agents regarding collection performance, follow-ups, and account status.

• Prepare daily, weekly, and monthly collection and operational reports.

• Monitor collection efficiency, recovery rates, and other key performance indicators (KPIs).

• Investigate and resolve payment discrepancies, posting issues, and customer account concerns.

• Coordinate with Finance and Accounting for payment validation, reconciliation, and proper recording of collections.

• Maintain accurate borrower and collection records in the company’s system.

• Assist in improving collection processes, workflows, and operational controls.

• Ensure compliance with company policies, internal procedures, and applicable lending regulations.

• Handle escalated borrower concerns and coordinate appropriate resolutions with relevant departments.

• Provide operational support for loan processing, account maintenance, and other lending-related activities as needed.

Qualifications – Operations Specialist (Collections/Lending Company)

• At least 2–3 years of experience in Operations, Collections, Loan Processing, or Account Management, preferably in a lending or financing company.

• Knowledge of collection processes, loan accounts, delinquency monitoring, and payment reconciliation.

• Experience in preparing operational and collection reports.

• Proficient in Microsoft Excel, including formulas, data tracking, and report preparation.

• Strong analytical and problem-solving skills, with attention to detail.

• Good communication and coordination skills, especially when dealing with collection teams and internal departments.

• Ability to handle multiple accounts, tasks, and deadlines in a fast-paced environment.

• Familiarity with lending systems, CRM, or collection management systems is an advantage.

• Knowledge of basic lending regulations and compliance requirements is preferred.