Legal Operations Program Analyst

Visa Philippines Business Processing Center, Corp.; Pasay; On-site; PHP 450,000 - 700,000; Full time

Job summary

Visa Philippines Business Processing Center, Corp. seeks a capable professional to manage day-to-day administration and execution of Legal, Ethics & Compliance training programs and learning initiatives.

You will coordinate sessions, maintain calendars, and support content development with subject matter experts. The role includes administering Visa University content, tracking CLE/MCLE participation, and ensuring resources remain current.

Qualifications

• Bachelor's degree or equivalent.
• Minimum 4 years of relevant experience in legal operations, learning and development, communications, knowledge management, program management, or related fields.

Responsibilities

• Manage the day-to-day administration and execution of Legal, Ethics & Compliance training programs and learning initiatives.
• Coordinate training sessions, workshops, and professional development events.
• Maintain annual training calendars and related program materials.
• Partner with presenters and subject matter experts to support development and delivery of learning content.
• Monitor participation, engagement, and training effectiveness metrics.
• Recommend and implement enhancements to learning programs and processes.
• Administer Legal & Compliance learning activities and content on Visa University.
• Coordinate learning assignments, curriculum updates, course enrollments, and training records.
• Administer CLE and MCLE participation tracking and compliance-related activities.
• Manage access to legal learning resources, including Practising Law Institute and other professional development tools.
• Draft and coordinate new hire announcements, newsletters and program updates.
• Support leadership communications and department awareness campaigns.
• Develop communication plans supporting department initiatives and change management efforts.
• Maintain department portal.
• Partner with content owners to ensure resources remain current, and accessible.
• Identify opportunities to improve content organization and information accessibility.
• Develop and maintain training, communications, and knowledge management metrics.
• Support special projects and operational initiatives assigned.
• Drive process improvements within assigned program areas.
• Support onboarding and department engagement initiatives.
• Assist with department meetings, town halls, and events.
• Participate in cross-functional projects and operational improvement efforts.
• Provide backup coverage for critical department programs.

Skills

Strong writing

Editing

Presentation skills

Project management

Analytical skills

Organizational skills

Education

Bachelor's degree or equivalent

Tools

PowerPoint

Excel

Word

Outlook

Teams

Forms

SharePoint

Job description

Key Responsibilities:

Training & Learning Programs:

• Manage the day-to-day administration and execution of Legal, Ethics & Compliance training programs and learning initiatives.

• Coordinate training sessions, workshops, and professional development events.

• Maintain annual training calendars and related program materials.

• Partner with presenters and subject matter experts to support development and delivery of learning content.

• Monitor participation, engagement, and training effectiveness metrics.

• Recommend and implement enhancements to learning programs and processes.

Visa University & CLE Administration:

• Administer Legal & Compliance learning activities and content on Visa University.

• Coordinate learning assignments, curriculum updates, course enrollments, and training records.

• Administer CLE and MCLE participation tracking and compliance-related activities.

• Manage access to legal learning resources, including Practising Law Institute and other professional development tools.

Communications:

• Draft and coordinate new hire announcements, newsletters and program updates.

• Support leadership communications and department awareness campaigns.

• Develop communication plans supporting department initiatives and change management efforts.

Knowledge Management:

• Maintain department portal.

• Partner with content owners to ensure resources remain current, and accessible.

• Identify opportunities to improve content organization and information accessibility.

Reporting & Continuous Improvement:

• Develop and maintain training, communications, and knowledge management metrics.

• Support special projects and operational initiatives assigned.

• Drive process improvements within assigned program areas.

Shared Responsibilities:

• Support onboarding and department engagement initiatives.

• Assist with department meetings, town halls, and events.

• Participate in cross-functional projects and operational improvement efforts.

• Provide backup coverage for critical department programs.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Basic Qualifications:

• Bachelor's degree or equivalent.

• Minimum 4 years of relevant experience in legal operations, learning and development, communications, knowledge management, program management, or related fields.

Preferred Qualifications:

• Experience supporting training, learning, communications, or knowledge management programs.

• Familiarity with learning management systems and corporate learning platforms.

• Experience with CLE/MCLE administration is a plus.

• Strong writing, editing, and presentation development skills.

• Advanced proficiency with Microsoft Office applications including PowerPoint, Excel, Word, Outlook, Teams, Forms, and SharePoint.

• Demonstrated ability to leverage tools such as Microsoft Copilot, Harvey, and other AI-enabled solutions to improve efficiency, enhance content development, support knowledge sharing, and streamline operational processes

• Acts as a champion for new technologies and AI-enabled ways of working by identifying opportunities to improve processes and helping drive adoption across the organization.

• Strong project management, organizational, and analytical skills.

• Demonstrated ability to identify opportunities for process improvement and operational efficiency.