Legal Collections Operations Manager

Home Credit Philippines; Quezon City; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Bonus up to 20%

HMO on Day 1

Mental health coverage

Wellness Leave

Career mobility

Job summary

Home Credit Philippines is seeking a Senior Legal Operations Manager to lead the Legal Operations team and drive data-driven improvements. You will manage data, reports, and KPIs, coordinate with Analytics and Legal Support to ensure compliant, timely case handling, and protect the integrity of legal processes while aiming for optimal collections performance.

Ideal candidates have 3+ years in data/report management within banking, finance, or law sectors, strong analytical skills, and hands-on

Qualifications

• 3+ years in data and reports management in banking/finance or law offices.
• Experience with legal data handling and reporting.
• Strong understanding of KPIs and performance metrics.

Responsibilities

• Lead and develop the Legal Operations team.
• Manage legal data and reporting workflows.
• Coordinate with Analytics to optimize data and reports.
• Oversee case preparation, filing, and archiving with Legal Support Operation.
• Review KPI trends and guide interventions to hit monthly targets.
• Ensure compliance with court requirements and handle communications.
• Provide training and feedback to the Legal Supervisor.
• Monitor cash collections and court activities.

Skills

Data management

Analytical skills

Automation

Mass processes

Data interpretation

Job description

Job Description

About the Job

The primary role is to work with the Head of Legal Collections in ensuring a seamless operation and full compliance of Legal Collections; achieve optimal operational performance, effectiveness and team upscaling through automation and process optimization; and to manage Legal Data/ Reports and the daily operations of Legal Operation Team.

What You’ll do:

• Manage a team of Legal Operations.
• Managing of legal data and reports
• Direct coordination with Analytics in ensuring process, data, and report optimization.
• Coordinate with Legal Support Operation to ensure seamless case preparation, distribution, filing and archiving.
• Review and Analyze KPI to determine needed intervention that would ensure attainment of monthly target of the team.
• Review ongoing cases and advice Legal Collections Management, accordingly.
• Review the Statement of Claims and attachments, ensure compliance with Court requirements and timely provide information pertaining to Court Decisions on filed documents.
• Provide and interpret legal information, conduct training, and disseminate appropriate legal requirements to team and relevant streams.
• Provide regular feedback and coaching, and performance review on his assigned Legal Supervisor.
• Monitoring progress and cash collections of Legal Collection Specialists
• Monitoring Legal Activities in Court and daily tasks
• Planning and Monitoring Filed Case’ progress and timely informing management of any information posing risk to Legal Collections operations
• Reviewing Legal Collections Report and other relevant tools used by Legal Collections and ensure issues are timely raised and addressed.
• Supervising and organizing operations of Legal Collections Team in the way ensuring optimal delivery on given targets and objectives.
• Hiring (quality and on time) as well as realizing employees if needed.
• Ensure continued cooperation and coordination with Court.
• Liaise with relevant departments to ensure that where legal risks have been identified, appropriate course of action have been taken.
• Signatory for the Verification and Certification of Non-Forum Shopping
• Signatory of Collections Demand Letter
• Miscellaneous Duties Assigned by the Head of Collections
• maintaining a long-term relationship with accounts and maximizing sales opportunities with them.

What You Need to Have:

• 3-years work experience in data and reports managements, law offices or in banking / finance sector and exhibiting good orientation on the specified experience

Experience with:

• Data and reports management
• Mass processes operations
• Small claim debt process (data file preparation, trial participation, knows courts practice)
• Execution process (knows the practice)
• Chattel mortgage process (collateral registration, foreclosure)

• Excellent understanding of data,
• Excellent analytical skills,
• Expertise in mass processes operations,
• Digital savviness – particularly around automation of data base usage
• Data/report interpretation and understanding.
• Up to 20% variable performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal career mobility options

Empower Filipinos with innovative financial solutions at Home Credit Philippines.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success. We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Job Snapshot

Updated Date

24-07-2026

Department

Collections

Location