Legal and Claims Intake Coordinator

Ubiquity; Philippines; On-site; PHP 250,000 - 400,000; Full time

Job summary

Ubiquity is seeking a Legal and Claims Intake Coordinator in the Philippines to handle document intake, records coordination, and third-party communications with attorneys, insurers, and managers. The role emphasizes meticulous organization, confidentiality, and secure handling of sensitive information.

You will log documents, coordinate with HR and counsel, collect required records, and maintain timelines across multiple locations while ensuring follow-up on outstanding items.

Qualifications

• High school diploma or equivalent required; further studies in business or legal fields preferred.
• Experience in administrative support, records coordination, legal office support or insurance claims.
• Proficiency in Microsoft Outlook, Word, Excel, Teams and SharePoint.

Responsibilities

• Document intake and routing with precise logging of dates, methods, and case numbers.
• Coordinate and gather employment, payroll, incident, and other records with accuracy.
• Serve as admin point of contact for attorneys, brokers, insurers, and adjusters.
• Maintain centralized case tracker and ensure timely follow-ups on deadlines.
• Protect confidentiality and transmit documents through secure systems.

Skills

Admin support

Records coordination

Legal office support

Insurance claims

Outlook

Word

Excel

Teams

SharePoint

Education

High school diploma or equivalent

Business administration

Legal studies

Tools

SharePoint

Microsoft 365

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Legal and Claims Intake Coordinator, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do:

Document Intake and Routing

• Receive and log legal correspondence and claim documents, recording receipt date, delivery method, property, employing entity, case or claim number, stated deadlines, and assigned contacts.
• Promptly notify the Director of Human Resources or designated company leader of incoming documents.
• Forward and coordinate employee-related correspondence to designated HR, counsel, or insurance contacts
• Forward and coordinate property- or guest-related correspondence between the designated General Manager and property insurance carrier, as instructed.
• Confirm receipt by assigned recipients and follow up on outstanding acknowledgments.
• Refer unclear routing instructions or unfamiliar requests to the appropriate supervisor.

Records Collection and Coordination

• Communicate approved requests for records, information, and factual statements to General Managers and corporate departments, including required items and submission dates.
• Gather requested employment, payroll, timekeeping, incident, property, and other records, checking submissions against request lists without altering originals.
• Organize documents and prepare cover sheets, indexes, and factual timelines from supplied information,
  as directed.
• Securely transmit approved materials to authorized recipients and record what was provided, to whom, and when.
• Coordinate case-related meetings and calls as requested.

Third-Party Communication

• Serve as an administrative point of contact for assigned attorneys, brokers, insurance carriers, adjusters, and claims administrators.
• Acknowledge requests, confirm receipt of documents, and provide administrative status updates on pending items.
• Relay substantive questions to the Director of Human Resources or designated company leader.
• Follow up on outstanding requests as instructed.

Case Tracking and File Maintenance

• Maintain a centralized tracker of open matters, contacts, stated deadlines, requested information, and pending actions, updating status based on information from authorized contacts.
• Enter deadlines supplied by counsel, insurers, leadership, or incoming correspondence, obtain clarification when needed, and elevate approaching deadlines or delayed responses.
• Maintain organized electronic files, correspondence histories, contact lists, intake checklists, and routing templates.
• Follow document preservation, retention, and closure instructions issued by HR or counsel.

Confidentiality

• Protect confidential employee, medical, legal, insurance, and company information, limiting access and disclosure to authorized individuals.
• Store and transmit documents only through approved, secure systems.
  

What We’re Looking For:

• High school diploma or equivalent required; additional education in business administration, legal studies, or a related field preferred.
• Experience in administrative support, records coordination, legal office support, or insurance claims
  support.
• Strong organizational skills, attention to detail, and consistent follow-through.
• Ability to manage multiple requests and deadlines across several locations.
• Professional written and verbal communication skills.
• Proficiency in Microsoft Outlook, Word, Excel, Teams, and SharePoint.
• Experience handling confidential information; familiarity with legal correspondence and insurance claims preferred. A law degree or paralegal certification is not required.
  

Why Join Us?

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success.

• Head Access to career development programs that help you grow professionally and personally.
• Heart Be part of a people-first culture that values your contributions and supports your aspirations.
• Hustle Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.