Learning Specialist/Trainer

IFIVE INC.; Philippines; On-site; PHP 335,000 - 513,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Continuous professional development

Engagement activities and events

Job summary

IFIVE INC. is seeking a Learning Specialist/Trainer to deliver comprehensive training to new hires and current employees.

The role involves developing materials, conducting diverse training sessions, and assessing effectiveness to boost performance and productivity. The ideal candidate has at least 3 years of training experience, strong communication and presentation skills, and proficiency with LMS and MS Office.

Qualifications

• Minimum of 3 years of experience in training, preferably in a BPO or customer service environment.
• Experience in developing training materials and delivering training sessions.
• Excellent communication and presentation skills.
• Strong organizational and time management skills.
• Ability to adapt training methods to diverse learners.
• Proficiency in using training software and tools, including LMS.
• Strong analytical skills to assess training effectiveness and identify areas for improvement.

Responsibilities

• Conduct comprehensive training sessions for new hires and ongoing training for current employees.
• Utilize various training methodologies, techniques, concepts, learning tools, and practices for maximum effectiveness.
• Facilitate classroom-style, virtual, and on-the-job training; develop, update, and improve training materials.
• Collaborate with subject matter experts to ensure content accuracy and relevance.
• Conduct assessments and evaluations to measure training effectiveness and learning outcomes; provide feedback and coaching.
• Identify training gaps and recommend additional training or support.
• Stay current with industry trends and best practices; propose improvements based on data.
• Maintain records of training activities, attendance, and trainee performance; prepare reports for management.

Skills

Training experience

Curriculum development

Communication

Presentation

Organization

Time management

Differentiated learning

LMS proficiency

MS Office

Tools

LMS

MS Office

Job description

Highlights

• Competitive compensation and benefits packages




• Continuous professional development and learning opportunities




• Regular engagement activities and events

TRAINER

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!

ROLE OVERVIEW

We are looking for a Learning Specialist/Trainer to be part of our team.

• He/She is responsible for delivering effective training programs to new hires and existing employees to ensure they have the knowledge and skills needed to provide high-quality customer service. This role involves developing training materials, conducting training sessions, and assessing the effectiveness of training programs.




• He/She plays a key role in maintaining and improving performance and productivity within the organization.

MAIN RESPONSIBILITIES

He/She shall perform duties and responsibilities including, but not limited to the following:

Training Delivery

• Conduct comprehensive training sessions for new hires and ongoing training for current employees.




• Utilize various training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs.




• Facilitate classroom-style, virtual, and on-the-job training. Curriculum Development




• Develop, update, and improve training materials, manuals, and modules to keep content current and engaging.




• Collaborate with subject matter experts to ensure the accuracy and relevance of training content.

Performance Assessment

• Conduct assessments and evaluations to measure training effectiveness and learning outcomes.




• Provide feedback and coaching to trainees to help them improve their performance.




• Identify training gaps and provide recommendations for additional training or support.

Continuous Improvement

• Stay current with industry trends, best practices, and new technologies in training and development.




• Propose and implement improvements to training programs based on feedback and performance data.

Documentation and Reporting

• Maintain detailed records of training activities, attendance, and trainee performance.




• Prepare and present reports on training activities and outcomes to management.

REQUIREMENTS

• Minimum of 3 year of experience in training, preferably in a BPO or customer service environment.




• Experience in developing training materials and delivering training sessions.




• Excellent communication and presentation skills.




• Strong organizational and time management skills.




• Ability to adapt training methods to meet the needs of diverse learners.




• Proficiency in using training software and tools, including LMS (Learning Management System).




• Strong analytical skills to assess training effectiveness and identify areas for improvement.




• Ability to work flexible hours, including evenings and weekends, if necessary.




• Comfortable with technology like MS office applications and internet browsing.




• Must be able to work at8th Floor Zeta Tower Bridgetowne, C-5 Quezon City.