Learning Practitioners Japanese Bilingual

International Business Machines Corporation; Philippines; On-site; PHP 220,000 - 380,000; Full time

Job summary

IBM Consulting in the Philippines seeks a Learning Admin to support end-to-end learning administration across projects. You will assist instructors, learners and learning teams by handling course creation, class scheduling and communications.

Ideal candidates have a Bachelor's degree, strong English communication, basic MS Excel, and the ability to work night shifts in a fast-paced BPO environment. LMS experience is a plus and you will follow global process standards.

Qualifications

• Bachelor's degree or equivalent required.
• Minimum relevant experience in HR or BPO settings.
• Proficient in English communications.
• Strong basic computer and internet navigation.
• Willingness to work night shifts.
• Familiar with MS Excel.

Responsibilities

• Create and manage Learning courses in the client LMS.
• Schedule classes with start/end dates, locations, and instructors.
• Roster management and registrations.
• Notify employees via email about upcoming classes.
• Handle pre-, in-, and post-session activities.
• Generate evaluation summaries and standard Learning reports.
• Assist instructors and learners with admin tasks.
• Ensure adherence to SLAs and global process standards.

Skills

English communication

MS Excel

Night shift

Computer basics

BPO experience

Education

Bachelor's Degree

Tools

Learning Management System

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

The Learning function is a part of the broader HR Services and is primarily focused towards managing End to End Learning administration for the client to deliver the training in all areas across all regions on the project. Learning Admins will assist the instructors, learners, learning teams etc via delivering administrative tasks. The activities includes but not limited to:

• Creating and managing Learning courses in the client Learning Management System, based on the request received from the client approved requesters.
• Creating and managing Class/sessions, with a specific start and End date & time, Location, Instructor etc... to deliver the Course content effectively, based on the request received from the client approved requesters.
• Roster Management: Managing the Registration/Cancellation for the classes.
• Notifying the employees through various communications (email) on the upcoming classes which they have registered for (eg: Registration notification, Joining Instruction, Leader Communication etc...).
• Responsibilities may include management of pre-, in-, and post session activities and duties
• Triggering feedback survey for the classes completed
• Processing the Completion credit for the Learners attending the class based on the allocated hours of the session
• Preparing and sharing the evaluation summary report for the class conducted based on the survey result provided by the participants
• Providing standard Learning Reports based on the request received
• Handling the Learning related queries received through client approved channels
• Establish clear understanding of the Learning process flow and related activities
• Strictly follow the Learning Admin process map, procedures and job aids to execute the assigned requests appropriately
• Strict adherence to the defined Service Level Agreements (SLAs)
• Ensure quality compliance as per the defined standard Global process model
• Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor including responding to emails and enquires in a timely manner
• Assists with client initiatives and other projects as assigned
• Ensures client organizational policies and processes are followed
• Timely communication with clients or stakeholders or key dependencies for any required information related to request or any problems encountered

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

Candidate must possess at least a Bachelor's/College Degree, preferably Human Resources or equivalent

Similar work experience especially in a BPO or similar fast-paced setting

Good English Communication(verbal & non verbal)Skills

Basic computer and internet navigation skills

Amenable to working in shifting/night schedule

Basic MS Excel

Preferred Technical And Professional Experience

ERP working experience

Ability to prioritize tasks, manage multiple priorities and tight deadlines

Highly organized, analytical, results-oriented and has keen on details'