Compensation & Benefit Practitioner

International Business Machines Corporation; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

IBM Consulting in the Philippines seeks a Compensation & Benefits administrator to manage daily operation tasks, maintain compensation records, and support payroll and benefit processes. You will work with cross-functional teams, ensure policy compliance, and participate in audits and reporting activities.

The role requires strong Excel and reporting skills, attention to detail, and collaborative teamwork across the HR function in a dynamic, client-facing environment.

Qualifications

• Bachelor's degree or higher, preferably HR related.
• Immediate advanced skills in MS Excel and reporting.
• Strong analytical and data processing abilities.
• Experience with payroll and compensation administration is a plus.

Responsibilities

• Perform daily operation/delivery tasks as per DTP.
• Complete assignments as instructed by Team Leads.
• Collaborate and work with other team members.
• Participate in team/company events as required.
• Comply with IBM BCG and team social contract.

Skills

Analytical skills

Attention to detail

Team collaboration

Communication skills

Education

Bachelor's Degree

Tools

MS Excel

MS Word

Payroll systems

Reporting tools

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

• Perform daily operation/delivery tasks as per DTP.
• Complete assignments as instructed by Team Leads.
• Collaborate and work with other team members.
• Participate in team/company events as required.
• Comply with IBM BCG and team social contract.

COMPENSATION

• Perform eligibility checking, validation of supporting documents and securing necessary approvals on awards, bonuses, incentives, stock options, salary increases, allowances to be granted to employees
• Maintain compensation records of employees, update appropriate systems that support compensation processes
• Manage different compensation & performance management tools & databases including cycle data administration, investigation and resolution of errors, system testing, etc.
• Calculate percentages and validate rates for increases, bonus and incentives
• Ensure accuracy of compensation related payments and deductions calculated in the payroll or any other payments system. This requires in-depth knowledge of company policies & other systems interface.
• Handle enrollment, termination of employee stock options and other data maintenance and administrative Stock processes including coordination with vendor
• Communicate compensation rules, policies, and delivery to employees
• Generation, printing and distribution of increase notifications and stock statements
• Generation and delivery of reports to various requesters (employees, third parties, HR, etc.) as requested/needed
• Interface with customers to resolve questions and issues regarding compensation administration/processes
• Interface with Third Party Providers on processes which impact compensation administration deliverables
• Act as Tier 2 for issue resolution of compensation related queries. Communicate or respond promptly to queries or for any changes to Contact Center.
• Responsible for document management, develop and keep current complete process documentation including flow charts with key control points, process narratives and desk procedures.
• Provide the client with support and data for internal and external audits. Ensure compliance to existing standards and other applicable laws.
• Implement internal control measures and perform compliance testing to ensure that processes meet business controls requirements.
• Maintain Service Level Agreement (SLA) and/or Internal Measures for the processes handled
• Document monthly compensation scorecard, including issue/resolution tracking, running of regular control reports and track volume metrics
• Serve as back up resource for other service owners as needed
• Create Root Cause Analysis (RCA) for any service delivery upset or misses
• Identify work process improvements and issue prevention

Benefits

• Process employee benefits and claim applications either directly or via third party vendors
• Handle benefits delivery via payroll, in kind, via third party, or cash payment outside of payroll
• Handle enrollment and termination of employees into various benefit plans based on policy
• Maintain Benefits records of employees and update appropriate systems that support Benefits processes
• Ensure accuracy of benefits related payments and deductions calculated in the payroll or any other payments system. This requires in-depth knowledge of company policies & other systems interface.
• Manage different Benefits tools & databases used for benefits administration including investigation and resolution of errors, system testing, business case scenarios, etc.
• Handles vendor management – support in contract renewal and administration of vendor payments
• Ensure efficient Benefits accounting management (FI posting, accruals, reconciliation)
• Communicate benefits rules, policies, and delivery to employees
• Generate legal and statutory reports to government and third party vendors. This also includes other reporting requests by the client
• Process vendor invoices and remittance of payments
• Issue payment instructions to third party or to client Finance
• Interface with customers to resolve questions and issues regarding benefits administration/processes
• Interface with third party providers (insurance companies, HMO's, etc.) on processes which impact benefits administration deliverables
• Act as Tier 2 for issue resolution of Benefits related queries. Communicate or respond promptly to queries or for any changes to Contact Center.
• Responsible for document management, develop and keep current complete process documentation including flow charts with key control points, process narratives and desk procedures.
• Provide the client with support and data for internal and external audits. Ensure compliance to existing standards and other applicable laws.
• Implement internal control measures and perform compliance testing to ensure that processes meet business controls requirements.
• Maintain Service Level Agreement (SLA) and/or Internal Measures for the processes handled
• Document monthly benefits scorecard, including issue/resolution tracking, running of regular control reports and track volume metrics
• Serve as back up resource for other service owners as needed
• Create Root Cause Analysis (RCA) for any service delivery upset or misses
• Identify work process improvements and issue prevention

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

Bachelor's/College Degree or above, preferably Human Resources related major.

Immediate in MS Excel/Word and in reports.

Reporting

Advanced in MS Excel/Word and in reports.

Advnced computer and internet navigation skills.

Logical, organized, detailed, with good analytical skills