Learning & Floor Support Coach

Concentrix; Pasig; On-site; PHP 223,000 - 357,000; Full time

Job summary

Concentrix in Pasig, Metro Manila invites applications for an entry-level floor support role. You will assist advisors, run basic training sessions, and provide coaching to improve team performance.

You will help monitor service levels, manage escalations to the Team Captain, and handle production calls to support daily operations. Strong communication and attention to detail are essential.

Qualifications

• Associate's degree preferred in related field.
• Ability to clearly explain issues verbally and in writing.
• Demonstrate product expertise.
• Dependable with strong attention to detail and problem-solving ability.
• Basic understanding of performance metrics and quality scores.

Responsibilities

• Floor Support: Provide immediate assistance and guidance to agents during operations.
• Learning Sessions: Conduct basic training sessions to enhance the team's knowledge base.
• Coaching & Feedback: Offer regular feedback and coaching to improve agent performance.
• Monitor Service Levels: Assist in monitoring and striving for the closure of service levels.
• Escalations Management: Ensure prompt and accurate escalations to the Team Captain.
• Take Production Calls: Handle production calls and support the team by taking escalated calls when necessary.

Skills

Floor support

Training delivery

Coaching & feedback

Performance metrics awareness

Communication skills

Education

Associate's degree or related field

Job description

Concentrix in Pasig, Metro Manila invites applications for an entry-level floor support role. You will assist advisors, run basic training sessions, and provide coaching to improve team performance.

You will help monitor service levels, manage escalations to the Team Captain, and handle production calls to support daily operations. Strong communication and attention to detail are essential.