Call Center Team Lead, Operations & Coaching

Concentrix; Angeles; On-site; PHP 446,000 - 781,000; Full time

Job summary

Concentrix Philippines is seeking a Team Leader, Operations to supervise a group of call center associates and drive performance. You will coach, monitor attendance, and ensure service levels align with KPIs.

The role requires effective communication, the ability to manage priorities, and experience in a fast-paced contact center. You will lead meetings, implement action plans, and support a culture of accountability.

Join a team that values collaboration and customer focus.

Qualifications

• Associate's degree in related field; 2–4 years relevant experience preferred.
• Strong communication skills, written and verbal.
• Ability to coach and develop a team to meet performance expectations.
• Willingness to work a flexible schedule.

Responsibilities

• Supervise a group of call center associates daily and monitor attendance.
• Coach direct reports regularly to ensure metrics are met weekly.
• Identify performance issues and implement corrective actions.
• Ensure KPI and financial targets are met and communicated clearly.
• Lead team meetings and manage internal processes.

Skills

Team leadership

Coaching

Performance management

Communication skills

Multitasking

Attendance monitoring

Education

Associate's degree

Job description

Concentrix Philippines is seeking a Team Leader, Operations to supervise a group of call center associates and drive performance. You will coach, monitor attendance, and ensure service levels align with KPIs.

The role requires effective communication, the ability to manage priorities, and experience in a fast-paced contact center. You will lead meetings, implement action plans, and support a culture of accountability.

Join a team that values collaboration and customer focus.