Learning Experience Designer | Work From Home - US EST hours

TaskUs, Inc.; Philippines; Remote; USD 65,000 - 90,000; Full time

Job summary

TaskUs, Inc. is seeking an experienced Instructional Designer to architect and implement client training programs. You will translate client requirements into effective strategies, designing content and assessments that align with learning objectives while supporting delivery across digital channels.

You will collaborate with SMEs, develop SMART objectives, and ensure quality through QA/QC practices, enabling impactful learning experiences for diverse teams.

Qualifications

• BA/BS in Education, learning theory, Instructional design, or related field, or equivalent practical 10 yrs experience.
• 3+ years of experience designing, developing and delivering learning using multiple media.
• Experience using Articulate to create training content.
• Strong organizational skills.
• Experience with documentation, technical writing, and narrative scripting.
• Tolerance for ambiguity and change.

Responsibilities

• Meet with Subject Matter Experts to conduct analyses and document content-specific knowledge for training development.
• Develop SMART Learning Objectives.
• Design and develop training content (slides, handbooks, scripts, storyboards, e-learning, quizzes).
• Create assessments per the defined strategy.
• Support validation sessions and ensure assessments are aligned and defensible.
• Review training content created by others.
• Mentor peers and upskill teammates.

Skills

Learning design

Storyboarding

Documentation & scripting

QA/QC

US EST availability

SQL visualization

Education

BA/BS in Education or Instructional Design

Tools

Articulate Storyline 360

Evolve

Cornerstone LMS

Google Slides

Google Suite

Adobe Suite

Buganizer

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees’ well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee’s career within TaskUs.

Instructional Designer

At TaskUs, you’re not just an Instructional Designer, you’re an architect. You build the roadmap for our clients, meticulously planning and executing their training needs. Imagine coming to work with a singular goal: empowering both TaskUs and the world’s most disruptive companies through innovative learning solutions. Here, your success isn’t measured by the clock, but by the impact of your projects. You’ll translate client requirements into effective strategies, ensuring every launch is a triumph. A natural collaborator, you thrive on understanding people’s needs and crafting creative solutions for their success. More than just a role, it’s a chance to be part of a team obsessed with excellence. You’ll bring your entrepreneurial spirit and resourcefulness to the table, all fueled by a passion for making a positive difference. Accountability is your middle name; you relish balancing client needs with operational goals, all while delivering world-class service and exceeding expectations.

• Meet with Subject Matter Experts to conduct Front End Analysis/Task Analyses and document content-specific knowledge to support training development
• Develop SMART Learning Objectives
• Design and develop all training content (instructor slides, handbooks, scripts, storyboards, web-based training, decks, interactivity modules, quizzes, activities, etc.)
• Create assessments per the defined assessment strategy
• Provide support to facilitate answer validation sessions, ensuring assessments are well-aligned and defensible
• Review training content created by other team members
• Peer to Peer mentorship and upskilling

Required skills/Qualifications

• BA/BS degree in education, learning theory, Instructional design, and/or related discipline field or equivalent practical 10 yrs experience in lieu of degree.
• 3+ years of experience designing, developing and delivering learning using multiple media
• Experience using Articulate to create training content
• Strong organizational skills
• Experience with documentation, technical writing, and narrative scripting
• Tolerance and enthusiasm for working with ambiguity and change
• Experience with e-learning authoring software; i.e. Articulate Storyline 360, Evolve, Google slides for course development
• Strong QA/QC skills
• Shift Timings US EST hours (Work from Home)
• Learning Management System – Cornerstone (L4)
• SQL queries and visualization of key performance metrics
• Experience with Google Suite, Adobe Suite, Buganizer

Nice to have

• Hands-on experience with technical topics or environments (e.g. computers, programming, networking, front-end development, etc.)
• Experience migrating training courses into Cornerstone or other LMS
• Video editing such as Premier, Final cut, Camtasia, etc.
• Experience in corporate education (L4)

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.