Learning Experience Designer Specialist

AIA Hong Kong and Macau; Hinoba-an; On-site; PHP 2,508,000 - 4,389,000; Full time

Job summary

AIA Hong Kong and Macau is seeking a learning & development professional to design engaging instructional materials, write learner-friendly content, and shape outcomes across programs. You will drive instructional design, UX touches, and content creation for a broad range of learning solutions.

You will train facilitators, oversee usability testing, and develop design specifications while aligning with business goals. Join a team shaping Healthier, Longer, Better Lives across communities in Asia.

Qualifications

• Bachelor's Degree or equivalent in Psychology, IT, Business Management, Education Industry: Learning and Development; Finance or Insurance. At least 2 years experience in training, learning, or human development; in Finance or Insurance industry.
• Technical Skills: MS Office, Content Authoring Tools
• Certifications/ Licenses: Not required but preferred to have certification in Instructional Design, UX design or Project Management

Responsibilities

• Create engaging instructional materials such as decks, handouts, interactive modules, etc.
• Write clear, learner-friendly instructional text, audio scripts/video scripts
• Use instructional design systems to analyse learning needs and decide on relevant learning outcomes
• Determine the best approach and mode of instruction for supporting learners in achieving the target learning outcomes
• Train internal and/or external facilitators on how to deliver the learning solution
• UX Design: Bring content to life and translate human emotions into engaging learning experiences
• Participate in usability testing
• Create user stories, prototypes, style guides, and design specifications
• Conceptualize and produce instructional media elements to improve course content and learner outcomes
• Actively support learning pilots and train-the-trainer sessions to ensure efficiency and improvements
• Content Design: Determine content to source based on identified learners’ needs
• Upload accurate documents to internal content library
• Map information architecture and taxonomy based on content to be sourced
• Research learning tools and platforms to improve delivery
• Evaluate content feedback and recommend improvements
• Data Analysis: Gather, analyse data to influence design decisions
• Track facilitator and course performance trends and translate findings into actions
• Develop assessments measuring learner outcomes based on Kirkpatrick’s levels
• Project Management: Report achievements and risks to project leads; manage timelines and review cycles

Skills

Instructional Design

UX Design

Project Management

MS Office

Project Management

Education

Bachelor's Degree or equivalent in Psychology, IT, Business Management, Education or Finance/ Insurance

Tools

MS Office

Content Authoring Tools

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. So if you believe in inspiring a better future, read on.

About the Role

Roles and Responsibilities

• Instructional Design Create engaging and effective instructional materials such as presentation decks, handouts, interactive modules, etc
• Write clear, concise, and learner-friendly instructional text, audio scripts/video scripts
• Use instructional design systems to analyse learning needs and decide on relevant learning outcomes
• Determine the best approach and mode of instruction for supporting learners in achieving the target learning outcomes
• Train internal and/or external facilitators on how to deliver the learning solution
• UX Design Bring content to life and translate human emotions into engaging learning experiences (regardless of the learning modality)
• Participate in usability testing
• Create user stories, prototypes, style guides, and design specifications
• Conceptualize and produce a wide variety of instructional media elements that are used to improve course content and assist user learning
• Actively support learning pilots, facilitate train-the-trainer sessions and observation exercises to ensure learning efficiency and identify vital interventions
• Content Design Determine the variety of content that needs to be sourced based on identified learners’ needs
• Upload accurate documents and/or source files to the internal content library as per established guidelines
• Map out information architecture and taxonomy based on identified content to be sourced and influence the scope and sequence of learning topics
• Research learning tools and platforms that may be used to improve delivery of learning solutions
• Evaluate content feedback and recommend improvement points
• Data Analysis Model workflows Gather, analyse, and interpret data to influence design decisions on learning experience
• Track and analyse facilitator and course performance trends and translate these findings into actions to meet both learning and business goals
• Develop assessments that measure defined learner outcomes based on Kirkpatrick’s Levels of Evaluation
• Project Management Report achievements and risks to project leads
• Project Management Lead and maintain weekly current project status, project timelines and review cycles, and report status to partners

Minimum Job Requirements

• Bachelor's Degree or equivalent experience in Psychology, IT, Business Management, Education Industry: Learning and Development ; Finance or Insurance At Least 2 years experience in tasks related to training, learning, or human development; at least 2 years experience working in Finance or Insurance industry.
• Technical Skills: MS Office, Content Authoring Tools
• Certifications/ Licenses: Not required but preferred to have certification in Instructional Design, UX design or Project Management

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA.