Learning & Capability Operations Lead

Telstra; Manila; Hybrid; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Flexible work arrangements

Medical insurance (family)

Career development

Wellness programs

Global opportunities

Job summary

Telstra in Manila is seeking a capable Capability & Learning Operations Lead to design, implement and continuously improve a scalable operations model for content, platforms, assets and governance. You will lead a high-performing team, drive AI-enabled process improvements and ensure reliable employee experiences across a global capability ecosystem.

The role blends operational excellence, digital innovation and people leadership, partnering with stakeholders worldwide to deliver value,

Qualifications

• Experience in transforming, embedding and leading operations, service delivery or shared services within a complex environment.
• Strong capability in designing and optimising operating models and service delivery frameworks.
• Demonstrated success driving operational excellence, process improvement and service performance.
• Experience leveraging digital technologies, automation or AI-enabled solutions to improve business outcomes.
• Strong systems-thinking capability and the ability to manage complex end-to-end service flows.
• Excellent stakeholder management and influencing skills across multiple teams and functions.

Responsibilities

• Launch and operationalise the Capability & Learning Operations function across content, knowledge, skills and career services.
• Define and deliver a scalable service model that enables reliable, efficient and consistent employee experiences.
• Oversee the day-to-day operation of capability assets, content and platforms, ensuring they remain current, connected and fit for purpose.
• Establish governance frameworks, service standards and operating processes that enable sustainable delivery at scale.
• Drive operational excellence through process optimisation, automation and AI-enabled approaches that improve service quality, efficiency and the flow of work.
• Lead vendor governance, risk and controls management, ensuring compliance, clear process ownership, spend visibility, service performance and strong commercial discipline across Talent & Learning suppliers.
• Own and manage the Managed Training Services partnership, driving service quality, value, efficiency and continuous improvement.
• Provide visibility of operational performance, risks and dependencies while driving improvement actions across the function.
• Build and lead a high-performing team focused on service delivery, digital operations and continuous improvement.

Skills

Operations leadership

Process improvement

Stakeholder management

Digital & AI enablement

Job description

Telstra in Manila is seeking a capable Capability & Learning Operations Lead to design, implement and continuously improve a scalable operations model for content, platforms, assets and governance. You will lead a high-performing team, drive AI-enabled process improvements and ensure reliable employee experiences across a global capability ecosystem.

The role blends operational excellence, digital innovation and people leadership, partnering with stakeholders worldwide to deliver value,