Learning Admin Team Lead, GSC Operations

Johnson & Johnson Innovative Medicine; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Johnson & Johnson in Taguig, Philippines, is seeking a Team Lead Learn GSC Learning Admin to supervise Care agents handling enterprise learning cases, ensuring high-quality administration and timely responses. You will drive daily operations, monitor queues, and guide teams in learning processes across global regions.

You will coach admins on best practices, collaborate with leadership, and uphold QA standards to deliver a world-class learner experience within a Credo-driven environment.

Qualifications

• University / Bachelor’s Degree required.
• 2+ years of related experience in learning administration or HR systems.
• 2+ years of people management experience are required.
• Experience with LMS platforms and HR systems is highly preferred.

Responsibilities

• Directly supervise Care agents handling enterprise learning cases.
• Lead daily operations, monitor queue status, and manage delegated queue management.
• Coach administrators on learning administration best practices and service expectations.
• Oversee QA processes and corrective action plans.

Skills

Leadership

Coaching

LMS administration

Service Center/Helpdesk

Night shift flexibility

Cultural competence

Stakeholder management

Education

Bachelor’s degree

2+ years related experience

2 years people management experience

Tools

Cornerstone OnDemand

SuccessFactors

Job description

Johnson & Johnson in Taguig, Philippines, is seeking a Team Lead Learn GSC Learning Admin to supervise Care agents handling enterprise learning cases, ensuring high-quality administration and timely responses. You will drive daily operations, monitor queues, and guide teams in learning processes across global regions.

You will coach admins on best practices, collaborate with leadership, and uphold QA standards to deliver a world-class learner experience within a Credo-driven environment.