Leadership Development Coordinator

Ssg Philippines; Pasig; Presencial; PHP 600.000 - 900.000; Jornada completa

Descripción de la vacante

SSG Philippines is seeking a Leadership Development Coordinator to drive the growth of our call center leaders. The role focuses on delivering engaging remote training, guiding supervisors, and shaping leadership capability across a global audience.

You will manage the Leadership Academy LMS, run post-training audits, track progress, and partner with operations, HR, and training teams to ensure programs meet business goals.

Formación

• Proven leadership experience guiding supervisors to manage teams effectively.
• Ability to analyze leadership challenges and design actionable solutions.
• Experience interpreting performance data to design targeted development strategies.
• Excellent verbal and written communication for diverse audiences.
• Proficiency with Microsoft Office and virtual training tools (Zoom, MS Teams).

Responsabilidades

• Facilitate engaging remote training sessions for global call center leaders.
• Conduct post-training audits to assess knowledge retention and program impact.
• Oversee LMS enrollment, tracking, and content maintenance for Leadership Academy.
• Collaborate with operations, HR, and training teams to align initiatives with business goals.

Conocimientos

Operational Leadership

Leadership Principles

Coaching Techniques

Performance Data Analysis

Analytical Skills

Communication Skills

Office Suite & Collaboration Tools

Time Management

Herramientas

Zoom

MS Teams

Descripción del empleo

Role Summary

We are seeking a highly motivated and detail-oriented Leadership Development Coordinator to play a pivotal role in fostering the growth and development of our call center leadership employees. This position requires a dynamic individual with a passion for Operational Leadership Development, an aptitude for delivering engaging remote training sessions, and the ability to ensure robust post-training follow-through. The ideal candidate will also oversee the management of self-paced learning modules within our Leadership Academy (LMS).

Key Responsibilities:

• Training Facilitation:
  • Facilitate engaging and impactful remote training sessions for call center leadership employees across a global audience.
  • Deliver content that equips leaders with the skills and tools necessary to excel in their roles and drive team performance.
  • Adjust facilitation styles to accommodate diverse audiences and learning preferences.
• Post-Training Audits and Continuous Development:
  • Conduct detailed post-training audits to assess knowledge retention, application, and overall program effectiveness.
  • Provide actionable feedback and recommendations to participants and leadership teams.
  • Develop and implement continuous improvement initiatives to enhance leadership capabilities and program outcomes.
• LMS Administration:
  • Oversee the enrollment, tracking, and completion of self-paced leadership development modules in the company’s LMS.
  • Monitor progress and generate reports to ensure compliance with learning objectives and timelines.
  • Coordinate with internal teams to update and maintain LMS content and user access.
• Stakeholder Collaboration:
  • Partner with operational leaders, HR, and training teams to align development initiatives with business goals.
  • Serve as a trusted advisor to leadership teams on best practices for ongoing development.

Qualifications/Working knowledge of:

• Proven Operational Leadership experience
  • Understanding leadership principles to guide supervisors in managing teams effectively.
  • Experience in coaching techniques to help supervisors improve their performance.
  • Ability to analyze supervisors' challenges and provide actionable solutions.
  • Understanding of performance data to design targeted development strategies.
• Strong analytical skills with the ability to conduct post-training evaluations and deliver actionable insights.
• Excellent communication and presentation skills with the ability to engage in person and remotely.
  • Ability to explain concepts clearly and concisely.
  • Proficient in both verbal and written communication.
  • Active listening to address participants' concerns and questions.
• Proficiency in Microsoft Office Suite and virtual training tools (e.g., Zoom, MS Teams).
  • Self-motivated and organized, with keen attention to detail and the ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

• Experience with global audiences and understanding of cultural diversity in training.
  • Ability to recognize and address the emotional and interpersonal dynamics of a team.
  • Empathy and adaptability in handling diverse learner needs and challenges
• Certifications or experience in training, or leadership development (e.g., ATD, CPTM).

Industry

Outsourcing/Offshoring