Leadership Development Coach

Financial Times

Manila

Hybrid

PHP 600,000 - 900,000

Full time

6 days ago

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Benefits offered by this job

Generous annual leave

Flexible working (including work from

Flexibility to work from home

Health coverage (medical & dental)

Company match

Enhanced family leave packages

Job summary

The Financial Times is seeking a Coaching & Development Specialist to strengthen leadership capability across Customer Care. You will design, deliver and embed leadership development initiatives, coaching and feedback, and create a strong coaching culture across sites.

Partner with leaders to identify capability gaps, build high-performing teams, and drive continuous learning. Strong facilitation, analytics and collaboration across cross-functional teams are essential for success.

Qualifications

Minimum of three years' experience in leadership stakeholder management, coaching, learning and development.
Proven experience coaching or developing Team Leaders, supervisors, or people managers.
Experience within a customer care or contact centre environment.
Experience designing and delivering leadership development programmes or coaching initiatives.
Experience using performance metrics and customer feedback to inform development plans.

Responsibilities

Partner with Team Leaders and operational leaders to strengthen coaching and leadership capability.
Observe coaching sessions and provide actionable feedback.
Deliver individual and group coaching to improve leadership confidence and effectiveness.
Design and facilitate leadership development programmes and resources.
Promote coaching standards across Customer Care sites.