Leadership Coaching Specialist — Build High-Impact Teams

Aboutus Ft; Manila; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

FT is seeking a Coaching & Development Specialist to strengthen leadership capability across Customer Care by developing Team Leaders and people managers into confident coaches. The role partners with operational leaders across Contact Centre sites to design and deliver development initiatives, provide coaching and feedback, and embed consistent coaching practices.

Success will be measured by increased coaching capability, higher quality coaching conversations, and stronger engagement and

Qualifications

• Minimum of three years' experience in leadership stakeholder management, coaching, learning and development.
• Proven experience coaching, mentoring, or developing Team Leaders, supervisors, or people managers.
• Experience within a customer care or contact centre environment.
• Demonstrated success designing and delivering leadership development programmes, workshops, or coaching initiatives.
• Experience providing developmental feedback through observation of coaching sessions or performance conversations.
• Experience using operational performance metrics, quality insights, and customer feedback to inform development plans.

Responsibilities

• Partner with Team Leaders and operational leaders to strengthen coaching and leadership capability.
• Observe coaching sessions, one-to-one meetings, and leadership interactions, providing feedback.
• Deliver individual and group coaching to improve leadership confidence and effectiveness.
• Support leaders in creating meaningful development plans for themselves and their team members.
• Introduce practical coaching tools, frameworks, and techniques that can be applied in day-to-day leadership.
• Design, facilitate, and continuously improve leadership development programmes, workshops, coaching clinics, and learning resources.

Skills

Leadership management

Coaching

Learning & development

Customer care experience

Coaching frameworks

Tools

Google Workspace

Quality platforms

Performance reporting tools

e-learning tools (Articulate)

Job description

FT is seeking a Coaching & Development Specialist to strengthen leadership capability across Customer Care by developing Team Leaders and people managers into confident coaches. The role partners with operational leaders across Contact Centre sites to design and deliver development initiatives, provide coaching and feedback, and embed consistent coaching practices.

Success will be measured by increased coaching capability, higher quality coaching conversations, and stronger engagement and