Leadership Coach & Development Specialist

Financial Times; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Flexible working (including working từ

Health coverage (medical & dental)

Generous annual leave

Company match

Enhanced family leave packages

Job summary

Financial Times is seeking a Coaching & Development Specialist to strengthen leadership capability across Customer Care by developing Team Leaders and managers into confident coaches. You will design and deliver leadership programmes, provide coaching, and embed consistent coaching practices across sites.

You will partner with leaders to identify capability gaps, craft development plans, and measure coaching outcomes, driving engagement and high performance in a fast-paced, global environment.

Qualifications

• Minimum three years in leadership stakeholder management, coaching, learning and development.
• Proven experience coaching, mentoring, or developing Team Leaders or people managers.
• Experience in a customer care or contact centre environment.
• Demonstrated success designing and delivering leadership development programmes or coaching initiatives.
• Experience using performance data and customer feedback to inform development plans.
• Ability to collaborate with operational stakeholders to identify capability gaps and implement solutions.

Responsibilities

• Partner with Team Leaders and operational leaders to strengthen coaching and leadership capability.
• Observe coaching sessions and provide constructive feedback.
• Deliver individual and group coaching to improve leadership confidence and effectiveness.
• Support leaders in creating development plans for their teams.
• Introduce coaching tools and techniques for day-to-day leadership.
• Design and facilitate leadership development programmes and workshops.
• Promote consistent coaching standards across Customer Care.

Skills

Leadership

Coaching

Facilitation

Communication

Analytics

Planning

Stakeholder mgmt

Learning & Development

Tools

Google Workspace

Contact centre systems

e-learning tools

Job description

Financial Times is seeking a Coaching & Development Specialist to strengthen leadership capability across Customer Care by developing Team Leaders and managers into confident coaches. You will design and deliver leadership programmes, provide coaching, and embed consistent coaching practices across sites.

You will partner with leaders to identify capability gaps, craft development plans, and measure coaching outcomes, driving engagement and high performance in a fast-paced, global environment.