Manager,AI Engineer

Globe Telecom, Inc.; Caloocan; On-site; PHP 350,000 - 650,000; Full time

Benefits offered by this job

Competitive compensation

Flexible benefits

Job summary

GCash, the Philippines’ leading fintech app, is seeking a Community Manager to lead the citizen developer community of practice and drive engagement. You will build relationships with users, advocate for feedback, and help define goals and actionable plans to grow the program.

You will organize online and offline events, coach citizen developers, manage content across platforms, and report on health metrics.

Qualifications

• Minimum 1–2 years in community management, advocacy or related fields.
• Knowledge of automation/AI tech (RPA, low-code/no-code, GenAI) is essential.

Responsibilities

• Contribute to strategy for citizen developer community and define goals/plans.
• Build relationships with community members and act as bridge to the organization.
• Advocate for community feedback and ensure concerns are heard by leadership.
• Organize online and offline events to engage members and promote program success.
• Coach citizen developers on automation initiatives and provide guidance.
• Create and manage a comprehensive communications plan for events and engagements.
• Manage online platforms, moderate discussions, and produce engaging content.
• Monitor key health metrics and report on program effectiveness.
• Promote the #Betterways mindset: Rethink, Optimize, Automate with AI.

Skills

Community management

Technical advocacy

Corporate communications

Stakeholder management

Event management

Communication (EN/PH)

Job description

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

Responsibilities

• Contribute to the development and lead the execution of the overarching strategy for the citizen developer community of practice, helping to define goals and creating actionable plans to drive engagement and growth.
• Build and maintain strong relationships with community members, acting as a trusted bridge between the organization and its users to foster connection and trust.
• Advocate for the community by ensuring their feedback, ideas, and challenges are heard, understood, and considered by relevant teams and leadership within the organization.
• Organize and execute engaging community events, both in-person and virtual, to bring members together, facilitate knowledge sharing, and promote the program's success.
• Act as a key resource and coach for citizen developers, providing guidance and support for their automation and process transformation initiatives.
• Create and manage a comprehensive communication plan for all community events, advocacy programs, and ongoing engagement initiatives.
• Manage the online community platforms, including moderating and sparking discussion on identified forums and/or social channels, and creating compelling content to drive interaction.
• Monitor, analyze, and report on key community health metrics, using data to assess the effectiveness of strategies and adapt plans accordingly.
• Advocate for process transformation through the #Betterways mindset of “Rethink, Optimize, Automate with AI.”

Qualifications (Knowledge, Skills, and Experience)

• Has at least 1 to 2 years of experience in community management, technical advocacy, corporate communications, or a related field;
• Knowledgeable in automation and AI technologies (e.g., RPA, low-code/no-code platforms, GenAI concepts) are essential;
• Exceptional interpersonal skills with the ability to build relationships, and influence stakeholders to achieve core business objectives;
• Proven experience in creating and managing strategic communication plans and campaigns for community events, programs, and digital campaigns;
• Strong event management and organizational skills, with experience coordinating and collaborating with key internal and external partners for both online and offline events;
• Strong communicator, active listener, data storyteller, technical writer, data integrator and overall organizer; able to convey complex technical concepts to non-technical peers, and members of the management.
• English and Filipino are the medium of communication;
• Previous tech advocacy or evangelization experiences or developer relations, and Lean Six Sigma certifications are strong advantages;

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country

Working with a dynamic and highly collaborative team who want to change the game

A company that values their people with highly competitive and flexible compensation and benefits package is the #1 Finance App in the Philippines.

Through the GCash App, 81M registered users can easily purchase prepaid airtime; purchase from over 6M partner merchants and social sellers; send and receive money anywhere in the Philippines, even to other bank accounts; pay bills at over 1,800 partner billers nationwide; and get access to savings, credit, loans, insurance and investments, and so much more, all at the convenience of their smartphones.

GCash is a wholly-owned subsidiary of Mynt (Globe Fintech Innovations, Inc.) since 2015. Mynt, Inc. is the parent company of GCash, the Philippines’ #1 finance superapp, advancing financial inclusion through ‘Finance for All’.

G-Xchange, Inc. (GXI) is the payments company for GCash. GXI is a BSP-licensed e-money issuer responsible for the digital payments and electronic money activities in the GCash app.

Fuse Financing, Inc. is the financing company for GCash. Fuse provides eligible users with access to fair and digitally-enabled credit products and solutions.

Ryse, Inc. broadens access to investments that are easy to use and understand, supporting wealth-building for Filipinos at different stages of their financial journey.

BlockG Virtual Assets, Inc. supports responsible participation in digital assets, helping build trust and long-term confidence in the continuously evolving digital landscape.