Lead Training & Quality Supervisor

Concentrix; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Concentrix in Quezon City, Philippines, is seeking a Training Supervisor for the 2026 Training and Quality GVPAD role to oversee the analysis, scheduling and implementation of classroom training for client programs and ensure workforce readiness.

You will conduct Train-the-Trainer sessions, coordinate with Quality and Operations on consistency, and help develop training tools and workbooks while building strong working relationships with Training Managers and cross-functional teams.

Responsibilities

• Develop a department of well-trained, competent professionals who continuously improve the organization and themselves
• Conduct Train-the-Trainer sessions
• Conduct quarterly one-on-ones with Trainers
• Coordinate with the Quality Supervisor and Operations on consistency issues
• Create and maintain consultant training schedule
• Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Convergys managers, supervisors and consultants
• Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization

Job description

Concentrix in Quezon City, Philippines, is seeking a Training Supervisor for the 2026 Training and Quality GVPAD role to oversee the analysis, scheduling and implementation of classroom training for client programs and ensure workforce readiness.

You will conduct Train-the-Trainer sessions, coordinate with Quality and Operations on consistency, and help develop training tools and workbooks while building strong working relationships with Training Managers and cross-functional teams.