Lead Trainer - PHRN, CPC

Cotiviti Philippines Inc; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Cotiviti Philippines Inc. is seeking an experienced Leader – Training Team to guide a diverse group of clinical and non-clinical trainers. You will drive training program development, delivery, and instructional design to support high-performance learning across the organization.

The role emphasizes coaching, KPI tracking, collaboration with SMEs, QA, HR, and operations, and ongoing modernization of learning content, with a focus on compliance and healthcare standards.

Qualifications

• Bachelor’s degree in Nursing (PHRN, USRN) or equivalent in healthcare.

Responsibilities

• Lead, mentor, and manage a team of trainers to deliver high-quality training programs.
• Oversee design, development, and implementation of training materials and e-learning modules.
• Ensure training programs meet compliance and industry standards.
• Conduct training needs analysis with department heads to identify skill gaps and design targeted learning solutions.
• Establish and monitor KPIs to measure training effectiveness and knowledge retention.
• Facilitate Train-the-Trainer sessions and coach trainers to improve performance.
• Collaborate with SMEs, QA, HR, and operations to align training with business goals.
• Support onboarding and refresher training for staff.
• Stay updated on industry best practices and learning methodologies.
• Manage training schedules, documentation, and audit-ready reports.
• Coordinate mapping of client requirements with process transitions per guidelines.
• Interact with stakeholders for material updates and future class changes.
• Conduct training effectiveness analyses and revisions to materials.
• Conduct trainings and track progress throughout the year.
• Reassess unsuccessful candidates for redeployment into other processes.
• Create modules per SLA and business requirements.
• Document trainee performance and circulate to stakeholders for evaluation.

Skills

Leadership

Training design

Instructional design

Team leadership

Communication skills

E-learning development

Stakeholder collaboration

Education

Bachelor’s degree in Nursing

CPC/CIC certification

Train-the-Trainer (TTT) certification

CCS certification with coding audit experience

Willing to complete CIC within 3-4 months

Tools

Articulate

Zoom

Microsoft Teams

Job description

We are seeking an experienced and dynamic Leader – Training Team to lead a group of skilled clinical and non-clinical trainers. The ideal candidate will possess a strong background in training program development and delivery, team leadership, and instructional design. This role requires a highly organized individual who is passionate about learning, has excellent communication skills, and can foster a high-performance training culture aligned with organizational goals.

JOB RESPONSIBILITIES

• Lead, mentor, and manage a team of clinical and non-clinical trainers to deliver high-quality training programs.
• Oversee the design, development, and implementation of training materials, e-learning modules, and other instructional content.
• Ensure training programs meet compliance and industry standards for both clinical and non-clinical functions.
• Conduct training needs analysis in coordination with department heads to identify skill gaps and design targeted learning solutions.
• Establish and monitor KPIs to measure training effectiveness, employee development, and knowledge retention.
• Facilitate Train-the-Trainer (TTT) sessions and provide coaching and feedback to trainers to continuously improve performance.
• Collaborate with subject matter experts (SMEs), quality, HR, and operations to align training with business objectives.
• Support onboarding programs for new employees and refresher training for existing staff.
• Stay updated on industry best practices, technologies, and learning methodologies to continuously evolve training programs.
• Manage training schedules, documentation, and reports for audits and internal evaluations.
• Mapping client’s requirements and coordinating in developing, implementing and transitioning processes in line with the guidelines specified by the client.
• Interact with stakeholders for material and curriculum updates and to ensure appropriate changes are included in future classes.
• Responsible for training effectiveness analysis.
• Conduct formal walk-through of training materials and make revisions with course development, as necessary.
• Conducting trainings
• Keeping record of training progress around the year.
• Re-assessment of unsuccessful candidates for re-locating/ deployment into other processes.
• Creating modules as per the SLA and business requirements.
• Documenting the performance of the trainees and sending it for evaluation to required stakeholders.

RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS

• Bachelor’s degree in Nursing (PHRN, USRN)
• Clinicians with CPC certification & prior QA experience (minimum 1 year). Willing to complete CIC within 3-4 months of joining
• Certification in Train-the-Trainer (TTT) is mandatory.
• Must be CPC/CIC,CCS certified with coding audit experience
• Minimum 5+ years of experience in training, including at least 2 years in a leadership role.
• Proven experience in managing training teams (clinical and non-clinical).
• Strong experience in creating structured, engaging, and outcome-based training content.

Preferred

• Experience in a healthcare or hospital/clinical setting.
• Familiarity with compliance training, healthcare accreditation standards, or HIPAA (if applicable).
• Experience with Articulate, remote training tools and virtual facilitation platforms (Zoom, MS Teams, etc.).