Lead Technical Support Engineer & Team Coach

N-able Technologies Ltd.; Taguig; Hybrid; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Medical and dental insurance

Generous PTO and observed holidays

2 Paid Volunteer Days per year

Employee Stock Purchase Program

Pension with company-contribution

Monthly grab & go onsite pantry

Monthly internet allowance

De Minimis - monthly allowance

FuN-raising opportunities

N-ablite Learning – custom learning

The Way We Work – hybrid working model

Job summary

N-able Technologies Ltd. is seeking a Lead Technical Support Representative to guide the Support team across operations and escalations, ensuring high-quality issue resolution for partners. This role emphasizes collaboration with Product Management, Sales, and Training, while driving outcome-based improvements.

Hybrid work model with three days in-hub, plus opportunities to mentor, lead projects, and contribute to governance and strategic planning within a global POD framework.

Qualifications

• Demonstrated ability to manage multiple projects and shifting priorities in fast-paced environments.
• Proven track record of building strong relationships across cross-functional teams.
• Excellent verbal and written communication for technical and non-technical audiences.

Responsibilities

• Support Leadership and Operational Management: assist in daily operations and align with best practices.
• Mentorship and advocacy for team growth and process improvements.
• Act as escalation point-of-contact and drive partner experience discussions.
• Monitor KPIs and ensure alignment with support standards.
• Collaborate with global PODs and cross-functional teams to improve communication.
• Lead small to medium projects aligned with managerial goals.

Skills

Project management

Relationship building

Communication

Tech support

Windows Server

Active Directory

Networking basics

Job description

N-able Technologies Ltd. is seeking a Lead Technical Support Representative to guide the Support team across operations and escalations, ensuring high-quality issue resolution for partners. This role emphasizes collaboration with Product Management, Sales, and Training, while driving outcome-based improvements.

Hybrid work model with three days in-hub, plus opportunities to mentor, lead projects, and contribute to governance and strategic planning within a global POD framework.