Senior Technical Support & Operations Lead

Skubbs Sdn Bhd; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

Skubbs Sdn Bhd in the Philippines is seeking an experienced Senior Technical Support professional to independently handle client and technical support concerns while maintaining excellent service standards.

You will guide junior team members, manage multiple issues, and collaborate with project teams to resolve complex problems, document incidents, and adhere to SLAs. This role requires strong troubleshooting, analytical thinking, and clear written and verbal communication.

Qualifications

• Diploma or Degree in IT, Computer Science, Business, or related field.
• Minimum 3–5 years of experience in Technical Support, IT Support, or Customer Support roles.
• Experience handling client communications and managing support tickets.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication skills.

Responsibilities

• Provide advanced troubleshooting and resolution for technical and operational issues.
• Respond to client inquiries promptly and professionally.
• Ensure all support tickets are properly documented, tracked, and resolved within agreed SLAs.
• Handle escalations and complex concerns with minimal supervision.

Skills

Troubleshooting

Analytical thinking

Client communication

Team guidance

Written communication

Education

Diploma/Degree in IT or related field

Job description

Skubbs Sdn Bhd in the Philippines is seeking an experienced Senior Technical Support professional to independently handle client and technical support concerns while maintaining excellent service standards.

You will guide junior team members, manage multiple issues, and collaborate with project teams to resolve complex problems, document incidents, and adhere to SLAs. This role requires strong troubleshooting, analytical thinking, and clear written and verbal communication.