LEAD, PROJECT

Qualfon Philippines, Inc.; Cebu City; On-site; PHP 500,000 - 700,000; Full time

Job summary

Qualfon Philippines, Inc. in Cebu City seeks a Project Manager to drive successful delivery of internal and external projects on time and within budget.

You will be the main client liaison, coordinate with the Project Committee, ensure SOW alignment, and monitor timelines and quality across all project phases.

Post Go-Live you will support operations, deliver transition reports, and conduct follow-ups to close items while maintaining strong cross‑functional collaboration.

Responsibilities

• Understands both SOW and project requirements aligning with the company's standards.
• Follows departmental business process during project implementation.
• Ensures alignment and conducts risk analysis.
• Designs mitigation plans.
• Executes and coordinates activities to the Project Committee based on the Master Plan.
• Conducts root-cause analysis and assists in creating solutions.
• Coordinates the efforts of the team to obtain overall progress and identify challenges.
• Reviews departmental deliverables and controls delivery to the client to ensure quality.
• Validates and reviews timelines with the Project Committee.
• Establishes constant communication with the client regarding project progress.
• Provides accurate and detailed information through reports, calls, and meetings.
• Coordinates with the client's main POC and ensures SOW alignment.
• Serves as mediator between the Project Committee and client.
• Communicates changes, progress, and statuses to the client.
• Ensures alignment of the internal team with the client and introduces the Project Committee to the client.
• Provides post-Go Live support to operations for 4 weeks and ensures project closure.
• Completes implementation reports to clients for transition to Operations and follows up on open items.
• Ensures implementation audit is conducted with internal departments.
• Measures alignment with client requirements and company standards (QGBM).
• Sends evaluation surveys to clients to assess the overall process.
• Designs project plans for new projects and presents the plan during program launches.
• Assigns priority levels to projects and tracks progress.
• Provides consultancy services to the Operations Department.
• Receives internal and external trainings and conducts teach-backs.
• Develops internal or skill-enhancement trainings.

Job description

Main Objectives and Duties

1. Responsible for the successful implementation of any internal and external projects assigned within time and budget

• Understands both SOW and project requirements aligning with the company's standards.


• Follows departmental business process during project implementation.


• Ensures alignment.


• Conducts risk analysis.


• Designs mitigation plans.

2. Displays active participation through follow-ups on the progress of the plan

• Executes and coordinates the activities to the Project Committee based on the Master Plan.


• Conducts root-cause analysis.


• Assists in creating solutions.


• Coordinates the efforts of the team to obtain overall progress and identify challenges.


• Reviews departmental deliverables.


• Controls delivery to the client to ensure quality.


• Validates and reviews timelines with the Project Committee.

3. Acts as the company's main POC for the client during implementations

• Establishes constant communication with the client regarding project progress.


• Provides accurate and detailed information through reports, calls, and meetings.


• Coordinates with the client's main POC.


• Ensures SOW alignment.


• Serves as mediator between the Project Committee and client.


• Communicates changes, progress, and statuses to the client.


• Ensures alignment of the internal team with the client.


• Introduces the Project Committee to the client.

4. Provides support to implemented programs after Go Live

• Provides support to operations for 4 weeks after Go Live.


• Observes consistency and adherence to client requirements.


• Completes and provides implementation reports to clients for transition to Operations.


• Completes necessary follow-ups on open items.


• Ensures full closure of the project.


• Ensures implementation audit is conducted with internal departments.


• Measures alignment with the client’s requirements and company standards (QGBM).


• Sends evaluation surveys to clients to assess the overall process.

5. Provides support to the Operations Department from a project management perspective

• Designs project plans for new projects.


• Presents the designed plan during official program launch.


• Assigns priority level to any projects.


• Tracks and controls project progress.


• Provides consultancy services to the Operations Department.

6. Supports and conducts internal trainings or skill enhancement trainings

• Receives internal and external trainings.


• Conducts teach-backs.


• Develops internal or skill-enhancement trainings.