LEAD, PROJECT

Qualfon Philippines; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Job summary

Qualfon Philippines is seeking a Lead Project to oversee the successful implementation of internal and external projects. The role involves ensuring quality delivery, acting as the main point of contact for clients, and supporting operations post-implementation. Candidates should have a bachelor’s degree and 6 months to 1 year of relevant experience. Key skills include project management and exposure to the call center industry. This position is located in Cebu City, Philippines.

Qualifications

• At least 6 months to 1 year of work experience in a related field.

Responsibilities

• Responsible for successful implementation of projects within time and budget.
• Acts as main POC for the client during implementations.
• Provides support to implemented programs after 'Go Live'.
• Designs project plans for new projects.
• Supports internal training or skill enhancement trainings.

Skills

Project Management Orientation

Exposure to call center industry language

Education

Bachelor’s degree holder

Job description

OVERVIEW

LEAD, PROJECT (Role: LEAD, PROJECT)

RESPONSIBILITIES

Main Objectives and Duties

1. Responsible for the successful implementation of any internal and external projects assigned within time and budget

• Understands both SOW and project requirements aligning with the company's standards.
• Follows departmental business process during project implementation.
• Ensures alignment.
• Conducts risk analysis.
• Designs mitigation plans.

2. Displays active participation through follow‑ups on the progress of the plan

• Executes and coordinates the activities to the Project Committee based on the Master Plan.
• Conducts root‑cause analysis.
• Assists in creating solutions.
• Coordinates the efforts of the team to obtain overall progress and identify challenges.
• Reviews departmental deliverables.
• Controls delivery to the client to ensure quality.
• Validates and reviews timelines with the Project Committee.

3. Acts as the company’s main POC for the client during implementations

• Establishes constant communication with the client regarding project progress.
• Provides accurate and detailed information through reports, calls, and meetings.
• Coordinates with the client’s main POC.
• Ensures SOW alignment.
• Serves as mediator between the Project Committee and client.
• Communicates changes, progress, and statuses to the client.
• Ensures alignment of the internal team with the client.
• Introduces the Project Committee to the client.

4. Provides support to implemented programs after “Go Live”

• Provides support to operations for 4 weeks after Go Live.
• Observes consistency and adherence to client requirements.
• Completes and provides implementation reports to clients for transition to Operations.
• Completes necessary follow‑ups on open items.
• Ensures full closure of the project.
• Ensures implementation audit is conducted with internal departments.
• Measures alignment with the client’s requirements and company standards (QGBM).
• Sends evaluation surveys to clients to assess the overall process.

5. Provides support to the Operations Department from a project management perspective

• Designs project plans for new projects.
• Presents the designed plan during official program launch.
• Assigns priority level to any projects.
• Tracks and controls project progress.
• Provides consultancy services to the Operations Department.

6. Supports and conducts internal trainings or skill enhancement trainings

• Receives internal and external trainings.
• Conducts teach‑backs.
• Develops internal or skill‑enhancement trainings.

QUALIFICATIONS

Qualifications

• Bachelor’s degree holder.
• At least 6 months to 1 year of work experience in a related field.

Area of Expertise / Skills

• Project Management Orientation
• Exposure to call center industry language

Competencies

• Project Management
• Documentation and Reports
• Data Management
• Business Software ApplicationsCommunication