Lead, Product Performance

Mynt; Metro Manila; Vor Ort; PHP 420.000 - 720.000; Vollzeit

Benefits dieser Stelle

Career growth opportunities

Collaborative team environment

Competitive benefits package

Zusammenfassung

Mynt in Metro Manila is seeking a Customer Experience Specialist to design end-to-end customer journeys across channels, translate analytics into actionable insights, and partner with Product Owners to refine customer experiences. The role focuses on comprehensive requirements, regulatory alignment, and collaborative CX design initiatives with a dynamic team.

Join a leading FinTech that offers strong career growth, a collaborative culture, and competitive benefits as it shapes financial

Aufgaben

• Create customer journeys and detailed flows of each interaction in a channel
• Create requirements based on business and customer needs, taking into consideration governing policies and regulations
• Help Product Owners in detailing out customer experiences
• Effectively translate analytics into clear insights and actionable recommendations
• Conduct post mortem to ensure effectiveness and completeness of fixes done
• Create enhanced Help Center and Gigi flows and work with CX designers to implement recommended flows
• Facilitate discussions with different subject matter experts to come up with the desired experience or solution

Kenntnisse

Customer journey mapping

Requirements gathering

Stakeholder collaboration

Analytics translation

Post-mortem analysis

CX design collaboration

Facilitation

Jobbeschreibung

• Create customer journeys and detailed flows of each interaction in a channel
• Create requirements based on business and customer needs, taking into consideration governing policies and regulations
• Help Product Owners in detailing out customer experiences
• Effectively translate analytics into clear insights and actionable recommendations
• Conduct post mortem to ensure effectiveness and completeness of fixes done
• Create enhanced Help Center and Gigi flows and work with CX designers to implement recommended flows
• Facilitate discussions with different subject matter experts to come up with the desired experience or solution

What We Offer

• Opportunity for career growth and development in the #1 FinTech company in the country
• Working with a dynamic and highly collaborative team who want to change the game
• A company that values their people with highly competitive and flexible compensation and benefits package