Lead, Product Performance

Globe Telecom, Inc.; Philippines; Hybrid; PHP 400,000 - 640,000; Full time

Benefits offered by this job

Career growth

Dynamic team

Competitive compensation

Flexible benefits

Job summary

GCash is seeking a CX/UX-focused professional to craft customer journeys and detailed interaction flows across channels in a FinTech environment. You will translate analytics into actionable recommendations and support Product Owners in detailing customer experiences.

You will also refine Help Center flows with CX designers and facilitate cross-functional discussions to achieve optimal user experiences. Join a leading FinTech in the Philippines and contribute to impactful customer journeys and

Responsibilities

• Create customer journeys and detailed flows of each interaction in a channel
• Create requirements based on business and customer needs, taking into consideration governing policies and regulations
• Help Product Owners in detailing out customer experiences
• Effectively translate analytics into clear insights and actionable recommendations
• Conduct post mortem to ensure effectiveness and completeness of fixes done
• Create enhanced Help Center and Gigi flows and work with CX designers to implement recommended flows
• Facilitate discussions with different subject matter experts to come up with the desired experience or solution

Job description

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!- Create customer journeys and detailed flows of each interaction in a channel- Create requirements based on business and customer needs, taking into consideration governing policies and regulations- Help Product Owners in detailing out customer experiences- Effectively translate analytics into clear insights and actionable recommendations- Conduct post mortem to ensure effectiveness and completeness of fixes done- Create enhanced Help Center and Gigi flows and work with CX designers to implement recommended flows- Facilitate discussions with different subject matter experts to come up with the desired experience or solution **What We Offer**Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package