Lead network Engineer

Convergys; Philippines; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Concentrix is hiring a Lead Network Engineer to drive enterprise networking strategies across private and public cloud environments. You will mentor a team, troubleshoot complex routing issues, and design scalable, secure network solutions while collaborating with cross-functional teams.

The ideal candidate has 10–12 years of experience in enterprise networking, knowledge of MPLS, Internet VPNs, and experience with firewall/VPN technologies. On-site role in Quezon City, Philippines.

Qualifications

• Experience in a network administrator role with industry-related Senior Network Engineer exposure.
• Industry certifications including CCNP, CCDP, AWS Cloud Practitioner, Architect, Security.
• Experience with VoIP and SBC technologies.
• Expertise with firewalls, VPNs, remote implementation, troubleshooting and problem resolution.
• Deep understanding of OSI and routing protocols (BGP, OSPF).
• Familiarity with network security models and access control.

Responsibilities

• Lead network design and implementation for private and public cloud interconnects.
• Collaborate with a team of network engineers and other teams.
• Mentor junior members and address user needs.
• Monitor performance, troubleshoot cloud and on-prem networks.
• Maintain technical documentation and suggest optimizations.

Skills

Net admin experience

VoIP/SBC

Firewalls & VPN

Routing protocols

Network security

Scripting: Python/Perl

Network monitoring tools

Network OS knowledge

Documentation skills

Education

BSc/BA in CS/Engineering

Tools

SolarWinds

WireShark

JUNOS

Cisco IOS

Job description

Lead Network Engineer

Job Description

We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures.

Responsibilities

• Reporting to the Director, on our Global team, the Lead Network Engineer will have 10-12 years of experience in enterprise-level networking, with a knowledge of both Private and Public Cloud interconnect via MPLS, Internet, VPN Tunnel and other networking technologies.
• Will work within a team of network engineers.
• Will also collaborate with other teams to design IVR and Telecom solutions and troubleshoot complex routing issues.
• Design and implement functional network infrastructure in both private and public cloud. (LAN, WLAN, WAN, AWS, and Voice networks)
• Expert with standard network tools such as WireShark, SolarWinds, etc.
• Resolve standard and escalated SolvNow network tickets.
• Mentor other team members and address user needs.
• Knowledge of network administration and architecture and experience troubleshooting.
• Passionate about security and data protection.
• Configure and install software on routers, switches, load balancers, and other network devices.
• Monitor network performance and integrity and present suggestions for improvement.
• Resolve issues by troubleshooting cloud and local infrastructure.
• Work with hardware/software and multiple cloud vendors to implement/maintain networking solutions.
• Automate tasks and monitor their effectiveness.
• Oversee security measures (e.g., access authentication and disaster recovery).
• Communicate with users to resolve networking/connectivity issues.
• Maintain complete technical documentation in our Microsoft OneNote repository.
• Suggest improvements to network performance, capacity, and scalability.
• Assist Sales/Marketing with Architectural design strategies.
• Complete all assigned, mandatory training within the timeframe provided.
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports.

Qualifications

• Experience in a network administrator role with Industry-related experience as a Senior Network Engineer.
• Several of the following Professional certifications: CCNP, CCDP, AWS Cloud Practitioner, Architect, Security, Genesys, Avaya, Nice.
• Experience with VoIP and session border control (SBC) technologies.
• Expert with firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolution.
• In-depth understanding of communication protocols (OSI Model) and routing protocols (e.g. BGP, OSPF).
• Familiarity with access control models and network security.
• Knowledge of coding languages for scripting automation tasks (e.g CLI, Python, Perl, and others).
• Experience with network diagnostic, monitoring and analysis tools (e.g. SolarWinds, WireShark tools).
• Expert with network operating systems (JUNOS, Cisco IOS).
• Troubleshoot on live devices with packet sniffing tools.
• Experience managing a team and mentoring junior members.
• BSc/BA in Computer Science, Engineering or a related field or equivalence.
• Install and maintain AntiVirus and Intrusion Detection software (IDS).
• Efficient at use of Microsoft VISIO/Office as technical documentation and presentation tools.
• Experience documenting to work for others to follow.

Location

PHL Quezon City - Spark Place 5th Flr

Time Type

Full time

Mission & Company Overview

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Equal Opportunity

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.