Lead Logistics Customer Experience & Operations Senior Specialist

A.P. Moller - Maersk; Manila; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Maersk in Manila, Philippines, offers a challenging logistics role focused on smooth shipment execution and ensuring customer requirements are met. You will drive continuous improvement and own delivery accountability within a diverse, high-paced team.

You will support digital transformation, build visual management systems, and lead Kaizen efforts to achieve cost savings and value-adding projects while maintaining KPIs and strong customer service.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business or related field.
• Typically, 2–5+ years of experience in logistics and customer operations.
• Willing to work in an onsite setup and day shift schedule.
• Strong experience in end-to-end Lead Logistics operations and customer servicing.
• Proven track record in delivering service performance and meeting KPIs/SLAs.
• Experience in handling customer interactions, escalations, and operational problem-solving.
• Strong communication skills in English (written and spoken).
• Customer-centric mindset with ability to understand and respond to customer needs.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively in a matrix environment.
• Results-driven with strong sense of ownership and accountability.
• Knowledge of process excellence and continuous improvement practices is an advantage.

Responsibilities

• Ensure smooth and reliable shipment execution by following standard processes, customer requirements, and meeting service level targets
• Act as a key customer contact, building strong understanding of customer needs and driving continuous improvement
• Support digital transformation initiatives through proactive collaboration and operational excellence
• Take ownership beyond day-to-day operations and demonstrate accountability in delivery
• Build and maintain visual management systems in line with process excellence standards
• Implement continuous improvement initiatives (Kaizens) and cost-saving/value-adding projects

Skills

Lead Logistics ops

Customer servicing

English communication

Problem-solving

Cross-functional collaboration

KPI/SLAs

Education

Bachelor’s degree in Logistics, Supply Chain, Business or related field

Job description

We Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Job Summary:

Ensure smooth and reliable shipment execution by adhering to standard processes, meeting customer requirements, and achieving service level targets. Act as a key customer contact by building a strong understanding of customer needs and driving continuous improvement. Support digital transformation initiatives through proactive collaboration and operational excellence. Take ownership beyond day-to-day operations and demonstrate accountability in delivery. Build and maintain visual management systems in line with process excellence standards. Implement continuous improvement initiatives, including Kaizens and cost-saving or value-adding projects.

Key Responsibilities:

• Ensure smooth and reliable shipment execution by following standard processes, customer requirements, and meeting service level targets

• Act as a key customer contact, building strong understanding of customer needs and driving continuous improvement

• Support digital transformation initiatives through proactive collaboration and operational excellence

• Take ownership beyond day-to-day operations and demonstrate accountability in delivery

• Build and maintain visual management systems in line with process excellence standards

• Implement continuous improvement initiatives (Kaizens) and cost-saving/value-adding projects

Qualifications:

• Bachelor’s degree in Logistics, Supply Chain, Business or related field

• Typically, 2–5+ years of experience in logistics and customer operations

• Willing to work in an onsite setup and day shift schedule.

• Strong experience in end-to-end Lead Logistics operations and customer servicing

• Proven track record in delivering service performance and meeting KPIs/SLAs

• Experience in handling customer interactions, escalations, and operational problem-solving

• Strong communication skills in English (written and spoken)

• Customer-centric mindset with ability to understand and respond to customer needs

• Strong analytical and problem-solving skills

• Ability to work collaboratively in a matrix environment

• Results-driven with strong sense of ownership and accountability

• Knowledge of process excellence and continuous improvement practices is an advantage

Required Business/Technical Knowledge:

• Strong experience and deep understanding of Lead Logistics processes

• Experience in Change Management

• Strong collaboration and teamwork mindset

• Strong communication, influencing and stakeholder management skills

• Strong customer-centric mindset

• Result driven combined with the ability to achieve results through people

• International experience, comfortable working in a matrix organization

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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