Lead - Infrastructure and Network Management

Energy Development Corporation; Pasig; On-site; PHP 892,800 - 1,339,200; Full time

Job summary

Energy Development Corporation in Pasig seeks an experienced IT Operations Manager to oversee the management of their convergent communications network. Responsibilities include governance of the network, service assurance, vendor management, and change management.

The ideal candidate must have at least 7 years in a LAN/WAN environment, expertise in Incident and Problem Management, and a strong foundation in project management. Join EDC to drive innovative solutions in IT.

Qualifications

• 7+ years in LAN/WAN environment managing IT Operations.
• 4+ years in Incident Management and Problem Management.
• 4+ years in IT Service Management.

Responsibilities

• Manage organization's convergent communications network.
• Plan capacity and forecast budget.
• Ensure service level and compliance through management.
• Oversee vendor relationships and compliance.
• Evaluate risks for change management in production.

Skills

Network Fundamentals

Network Hardware and Infrastructure

Network Security

Wireless Networking

Analytical and Problem Solving

Documentation/writing skills

Project Management

Job description

Unleash your energy within! Be a part of the EDC Team!

Responsibilities

• Comprehensive management of the organization's convergent communications network, including leading governance, developing standards, and ensuring daily system availability, integrity, and regulatory compliance (e.g., NTC, privacy legislation) across all network links, from LAN/WAN and IP phones to end-user devices.


• Strategic responsibilities such as capacity planning, budget forecasting, and recommending hardware/software improvements.


• Service assurance, achieved through Service Level Management (defining, reviewing and monitoring SLAs/OLAs) and disciplined IT service management, specifically Incident Management and Problem Management, which involve resolving escalated incidents, performing root-cause analysis, and coordinating preventative remedies.


• Vendor Management – overseeing partner relationships, contract renewals, monitoring compliance, and leading vendor engagement.


• Change Management – evaluating risks and managing the assessment, documentation, and implementation of all proposed changes in the production environment.

Qualifications

• Technical: Network Fundamentals, Network Hardware and Infrastructure, Network Security, Wireless Networking, Network Monitoring and Troubleshooting.


• Non‑Technical: Analytical and Problem Solving, Documentation/writing skills, Project Management.


• At least 7 years of hands‑on experience in a LAN/WAN environment managing IT Operations.


• At least 4 years experience dealing with Incident Management and Problem Management.


• At least 4 years experience with IT Service Management.