Network Infrastructure Operations Lead

Energy Development Corporation; Philippines; On-site; PHP 446,400 - 669,600; Full time

Job summary

Energy Development Corporation in the Philippines is seeking a knowledgeable candidate for a field support role. Responsibilities include monitoring network performance, managing firmware upgrades, and coordinating with service providers.

The ideal candidate will have a Bachelor’s degree in IT or related fields, along with experience in supervisory roles. Strong skills in firewall and networking technologies are essential, coupled with organizational prowess.

Qualifications

• 5+ years in field support roles with 2+ years in supervisory capacity.
• Familiarity with firewall, wireless, router, and structured cabling.
• Willingness to travel and lead field deployment initiatives.

Responsibilities

• Ensure proactive monitoring and timely resolution of network alerts and performance issues.
• Oversee patching, firmware upgrades, and configuration backups of network appliances.
• Manage daily network health reports and elevate unresolved issues.
• Coordinate with vendors and service providers for WAN circuit issues and infrastructure support.
• Review change requests, risk assessments, and document change implementation.
• Mentor Specialists and Analysts, reviewing troubleshooting techniques and SOP compliance.
• Support after-office emergency response and critical incident resolution.
• Participate in security reviews, technical audits, and compliance reporting.
• Validate support coverage, on-call rotations, and ticket queue monitoring.
• Lead capacity reviews, reporting, and service performance tracking.
• Monitor daily operations across all remote site support activities.

Skills

Field support experience

Supervisory skills

Firewall knowledge

Wireless networking

Router configuration

Cabling knowledge

Operational environment proficiency

Remote diagnostics

Organizational skills

Education

Bachelor’s degree in IT, Communications, or related field

Job description

Unleash your energy within! Be a part of the EDC Team!

Responsibilities

• Ensure proactive monitoring and timely resolution of network alerts and performance issues
• Oversee patching, firmware upgrades, and configuration backups of network appliances
• Manage daily network health reports and elevate unresolved issues
• Coordinate with vendors and service providers for WAN circuit issues and infrastructure support
• Review change requests, risk assessments, and document change implementation
• Mentor Specialists and Analysts, reviewing troubleshooting techniques and SOP compliance
• Support after‑office emergency response and critical incident resolution
• Participate in security reviews, technical audits, and compliance reporting
• Validate support coverage, on‑call rotations, and ticket queue monitoring
• Lead capacity reviews, reporting, and service performance tracking
• Monitor daily operations across all remote site support activities

Qualifications

• Bachelor’s degree in IT, Communications, or related field.
• 5+ years in field support roles with 2+ years in supervisory capacity.
• Familiarity with firewall, wireless, router, and structured cabling.
• Proficient in operational environments and remote diagnostics.
• Willingness to travel and lead field deployment initiatives.
• Strong organizational skills, attention to detail, and eagerness to learn.