Lead, Global Risk Screening Customer Support

LSEG; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Healthcare

Retirement planning

Volunteer days

Wellbeing initiatives

Job summary

London Stock Exchange Group (LSEG) seeks a Senior Manager for Risk Screening Customer Support to lead a global team delivering Risk Intelligence client support. You will own service delivery, performance, and quality across the client lifecycle, collaborating with product, technology and sales to drive excellence.

The role emphasizes governance, employee engagement and talent development while embedding strong processes and delivering value for clients worldwide.

Qualifications

• At least 5 years in people leadership with a track record of attracting and retaining talent.
• Experience in financial markets and operations within a customer service setting.
• Proven ability to drive governance, continuous improvement and service delivery across global teams.
• Strong communication and presentation skills to senior leaders.

Responsibilities

• Deliver against service targets and lead change across people, process and technology.
• Provide leadership during major incidents with effective communication and resolution.
• Identify improvements to optimize resource use and customer satisfaction.
• Coach and develop team members, providing mentorship and growth opportunities.
• Translate business strategy into executable plans and ensure timely delivery with client value.

Skills

Leadership

Customer service operations

Financial markets knowledge

Stakeholder management

People development

Change management

Job description

London Stock Exchange Group (LSEG) seeks a Senior Manager for Risk Screening Customer Support to lead a global team delivering Risk Intelligence client support. You will own service delivery, performance, and quality across the client lifecycle, collaborating with product, technology and sales to drive excellence.

The role emphasizes governance, employee engagement and talent development while embedding strong processes and delivering value for clients worldwide.